Spaces
Space Management for Facilities Instance
Overview The space module in ServiceDesk Plus MSP Cloud helps manage physical spaces in your organization, such as campuses, structures, floors, and rooms. You can also use the space module to manage facility services such as ATM, pantry, or cab ...
Campuses
Campuses is the foremost space unit under Spaces, representing a physical space in a specific site or a geographic area. It acts as a parent entity for structures, floors, rooms, and facility services. To create a new campus, Go to Spaces > Campuses. ...
Structures
Under Structures, you can add information about the infrastructure within your organization. You can add buildings as well as non-building structures such as parking lots and play areas. This helps in categorizing available spaces based on structures ...
Floors
You can add information about different floors available in the building. This helps in categorizing and organizing available spaces based on floors. To add a new floor, Go to Spaces > Floors. Select a customer from All Customers. Click New Floor. ...
Rooms & Spaces
Under Rooms & Spaces, you can add information about individual rooms and spaces that are present on a floor. These spaces can be any empty piece of free space, such as a space to store couches and store rooms, etc. To add new rooms and spaces, Go to ...
Facility Services
Under facility services, you can add various facilities, such as wifi, pantry, cab, etc. You can associate these services with campuses, buildings, floors, and rooms & spaces. To add a new facility service, Go to Spaces > Facility Services. Select a ...
Bookings
Under Bookings, you can view and reserve spaces for various needs, such as meetings, seminars, training sessions, or collaborative work, and minimize scheduling conflict. To book a space, Go to Spaces > Booking. Select the customer from All ...
Space Tree
You can get an overview of the connection between spaces, their total capacities, and their associated requests in an expandable tree view. To view the space tree, Go to Spaces > Space Tree. Spaces are categorized as Campuses, Structures, Floors, and ...
Space User Roles
By default, there are two roles in the Spaces module. Role Access SDSpaceAdmin This is a mandatory role for ServiceDesk product which when associated to a technician provides them privilege of being a Space Admin with access to Space, Space Types, ...
Space Admin Configurations
Under Setup, you can configure the following entities for the Spaces module. Space Types You can create templates for most commonly added space types such as campus, structure, floor, room, and facility service. For example, you can create a space ...
Space Notifications
You can configure notifications to be sent to supervisors when a space is edited/modified. To configure notifications, go to Setup > Automation > Notification Rules > Space. Select the notifications you want to enable and click Save. Settings: You ...
Space Details in Assets
While adding assets, you can map assets to their respective spaces to help in easy resolution of any issues pertaining to the assets. To map the assets to their respective spaces, Go to Assets. Create/Edit assets. Under the Asset State section, ...
Space details in Requests
While creating request templates, you can include the space field to capture the space details of a particular request. This helps in easy identification and resolution of the request. To create incident or service request from the Spaces module, add ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...