Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval process that ensures the quality of your articles.
Related Articles
Introduction to Requests
A request is any incident reported by the user or a service requested to the managed service provider (MSP). A request is typically submitted through an email, a web form in the Requester Portal, or logged by the customer support team on behalf of ...
Introduction to Changes
ServiceDesk Plus MSP Cloud allows you to handle changes in goals, processes, or implemented technologies within an organization. With ServiceDesk Plus MSP Cloud, you can use standardized methods and procedures to minimize the impact of change-related ...
Introduction to ServiceDesk Plus MSP Cloud
Welcome to the Knowledge Base for ServiceDesk Plus MSP Cloud. ServiceDesk Plus MSP Cloud is a comprehensive, web-based help desk management suite built specifically for managed service providers (MSPs). It combines various ITSM processes such as ...