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Deluge for API Calls
Using Deluge Scripting, you can make API calls easily from ServiceDesk Plus MSP Cloud to any third-party applications. ServiceDesk Plus MSP Cloud REST APIs enable you to perform all operations that you execute through the web client. To understand ...
Add/Edit/Delete Service Desk Data
SDP.get(options) Fetch the widget data such as URLs, or any input data in the custom widget from the server. You can also perform a cross portal call from the custom widget using this function. Note that only SDP V3 APIs can be invoked using this ...
Closure Rules Use Cases
Closure Rules Pointers Closure rules automate the collection of vital details and execute relevant actions before a record can be closed in the service desk. Closure rules are not customer-specific. Supported Modules: Requests, Problems, Changes, ...
Schedules Use Cases
Schedules Pointers Schedules allows you to schedule the execution of custom functions and define how often they must execute. Schedules are customer-specific. You can associate one or more schedules with each scheduled function. You can enable or ...
Triggers Use Cases
Triggers Pointers Triggers can be configured for All Customers or a specific customer. Once configured, the Customer cannot be changed. Triggers are module-specific and not site-specific. However, you can configure for specific sites of customers ...