Asset Management
Introduction to Assets
An asset is any resource or item that is purchased and used by an organization to deliver IT services. ServiceDesk Plus MSP Cloud provides an organized approach to add, track, maintain, and manage ownership of all your customers' assets throughout ...
Assets
In ServiceDesk Plus MSP Cloud, the assets are broadly classified into two types: IT assets Non-IT assets IT Assets All IP-based devices that are directly involved in delivering IT services are categorized as IT assets. The default IT product types ...
Workstations
Workstations are high-performance IP-based computers designed for technical tasks such as data analysis, software development, etc. Add New Workstation To add a workstation, Go to Assets. On the left pane accordion, click Assets > IT > Computers > ...
Virtual Hosts and Virtual Machines
Virtual Hosts and Virtual Machines Virtual hosts and virtual machines perform the same functions as physical workstations or servers, but they are hosted and managed as virtual systems. ServiceDesk Plus MSP Cloud scans VMware's ESX and ESXi and ...
Microsoft Intune Devices
Microsoft Intune Devices In ServiceDesk Plus MSP Cloud, devices imported through Microsoft Intune integration are recorded as IT assets and classified as mobile devices and workstations. Click here to know more about Microsoft Intune integration. ...
Remote Control
Remote Control Remote control enables screen sharing between technicians and end users in different locations. This is achieved by using the probe with standard ports opened for workstation scanning. Remote control is agentless. Supported operating ...
Asset Scan
Asset Scan Scanning allows you to fetch asset information, including hardware and software details. Below is the list of supported devices and the corresponding asset data fetched during a scan. Supported Devices Attributes Workstations/Server: ...
Components
Components Devices that are part of an asset and cannot function as standalone items are categorized as components. They can be IP-based or non-IP based. The default component available in ServiceDesk Plus MSP Cloud is keyboard (non-IT). To add more ...
Consumables
Consumables Consumables refer to IT and non-IT assets that are tracked in bulk and discarded after single use. Consumables are usually allocated to teams in large quantities. ServiceDesk Plus MSP Cloud allows you to classify consumables into various ...
Assets List View
Assets List View All Assets list view is a consolidated view that lists all assets and components. To access the list view, go to Assets and click All Assets on the left pane. To view customer-specific assets, use the customer drop-down in the ...
Asset Card View and Template View
Asset Card View The card view helps you filter assets based on the type, category, and asset state. To access asset card view, click the required type/category on the left pane accordion. Each category/product type is displayed as a card. Within each ...
Asset Details
Asset Details View all details of an asset, including the financial and contractual data and historical records. Technicians with edit permission to the asset can spot-edit field values in the details page. To view details of an asset, Go to Assets. ...
Asset Custom View
Asset Custom View Create a customized list view that filters and displays only assets matching a specific criteria. By default, the following custom views are given: Favorites: Custom views marked as favorites by clicking icon beside their name are ...
Barcode/QR Code
Barcode /QR code Barcode or QR code (quick response code) is a 2D identification method to store asset information in ServiceDesk Plus MSP Cloud. It contains unique alphanumeric characters that digitally identify assets. You can add assets to ...
Asset Loan
Asset Loan Loan assets in the organization to end users and technicians for a defined period. Asset Loan enables you to add multiple assets to a single loan, adjust an ongoing loan by adding new assets, extend or pre-close loans, return specific ...
Asset Replenishment
Asset Replenishment Asset Replenishment helps track assets in customer's inventory and notify technicians when the asset inventory is expected to exhaust. When the asset count in the inventory falls below the configured threshold, an email is ...
Asset Acknowledgment
Asset Acknowledgment Acknowledgment refers to the process where an individual (usually an employee) formally confirms receipt and responsibility for a physical or digital asset provided by an organization. You can view and manage asset ...
Asset Groups
Asset Groups Organize assets by grouping them manually or based on certain asset properties. Role Required: SDAdmin, SDSiteAdmin Use case: Zylker is planning to update a patch on their assets. Using asset groups, they can pinpoint assets with 500GB ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...