Introduction to Assets

Introduction to Assets

An asset is any resource or item that is purchased and used by an organization to deliver IT services. ServiceDesk Plus MSP Cloud provides an organized approach to add, track, maintain, and manage ownership of all your customers' assets throughout their life cycle. 

You can manage IT, non-IT, and software components, along with their financial and contractual data, to provide an optimized and compliant IT environment for your customers as per their objectives. 

You can scan all workstations within the customer's network and generate and scan barcodes and QR codes to create unique assets records in ServiceDesk Plus MSP Cloud. 

Additionally, you can set customer-specific replenishment thresholds for all IT and non-IT assets to ensure timely purchases before inventory depletes and initiate license upgrades for assets.
 

Info
To access the asset module, click Assets on the navigation menu.  

The asset module is customer-specific. Therefore, you must select a customer from the drop-down in the header before adding or modifying asset records.

You can add assets only for customers within your scope.

Here are some of the devices and components you can manage in the asset module:

Assets
Description
Product Types
IT assets
IP-based devices that are directly involved in IT service delivery.
Servers, routers, switches, virtual machines, workstations, mobile devices, printers, etc.
Non-IT assets
Non-IP based devices that are indirectly tied to IT services. They may or may not depend on IT assets and can function as standalone items.
Facilities like projectors, scanners, VoIP devices, etc.
Software
All sorts of software involved in the IT environment, their usability, and license details are recorded
Operating System, database, multimedia, API and graphics libraries, and more.
Components
Assets that are used as peripherals and cannot function as standalone items.
Keyboard, bluetooth devices, power supply, etc.
Consumables
Temporary-use components that are usually ordered in bulk and require regular replacements.
IT consumables: Batteries, computer cables, mouse pads, USB drives, and more. 

Office supplies: InkJet cartridges, laptop bags, papers, stand, etc.
 
You can add more products and product types as required under Setup > Customization > Asset Management.

Terminologies  

  1. Asset: An asset is any resource or item that is purchased and used by an organization to deliver IT services.
  2. Product: Products refer to the hardware or software items purchased or yet to be purchased and added to the organization inventory.
  3. Product Type: Product type is the high-level categorization in grouping products.
  4. Type: Type is a subdivision of product types that are classified into asset, components, and consumables.
  5. Category: Category is a common attribute of product types and types. They are classified into IT and non-IT.
 
Example
Product
Product Type
Type
Category
CISCO 2960X
Server
Asset
IT
HP InkJet Printer
Printer
Asset
IT
Ink cartridge clamps
Printer Cartridge Clamps
Components
Non-IT
A4 Papers
Paper
Consumable
Non-IT