Introduction to Assets
An asset is any resource or item that is purchased and used by an organization to deliver IT services. ServiceDesk Plus MSP Cloud provides an organized approach to add, track, maintain, and manage ownership of all your customers' assets throughout their life cycle.
You can manage IT, non-IT, and software components, along with their financial and contractual data, to provide an optimized and compliant IT environment for your customers as per their objectives.
You can scan all workstations within the customer's network and generate and scan barcodes and QR codes to create unique assets records in ServiceDesk Plus MSP Cloud.
Additionally, you can set customer-specific replenishment thresholds for all IT and non-IT assets to ensure timely purchases before inventory depletes and initiate license upgrades for assets.
To access the asset module, click Assets on the navigation menu.
The asset module is customer-specific. Therefore, you must select a customer from the drop-down in the header before adding or modifying asset records.
You can add assets only for customers within your scope.
Here are some of the devices and components you can manage in the asset module:
Assets | Description | Product Types |
IT assets | IP-based devices that are directly involved in IT service delivery. | |
Non-IT assets | Non-IP based devices that are indirectly tied to IT services. They may or may not depend on IT assets and can function as standalone items. | Facilities like projectors, scanners, VoIP devices, etc. |
Software | All sorts of software involved in the IT environment, their usability, and license details are recorded | Operating System, database, multimedia, API and graphics libraries, and more. |
Components | Assets that are used as peripherals and cannot function as standalone items. | Keyboard, bluetooth devices, power supply, etc. |
Consumables | Temporary-use components that are usually ordered in bulk and require regular replacements. | IT consumables: Batteries, computer cables, mouse pads, USB drives, and more. Office supplies: InkJet cartridges, laptop bags, papers, stand, etc. |
You can add more products and product types as required under Setup > Customization > Asset Management.
Terminologies
- Asset: An asset is any resource or item that is purchased and used by an organization to deliver IT services.
- Product: Products refer to the hardware or software items purchased or yet to be purchased and added to the organization inventory.
- Product Type: Product type is the high-level categorization in grouping products.
- Type: Type is a subdivision of product types that are classified into asset, components, and consumables.
- Category: Category is a common attribute of product types and types. They are classified into IT and non-IT.
Example
Product | Product Type | Type | Category |
CISCO 2960X | Server | Asset | IT |
HP InkJet Printer | Printer | Asset | IT |
Ink cartridge clamps | Printer Cartridge Clamps | Components | Non-IT |
A4 Papers | Paper | Consumable | Non-IT |
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