Components

Components

Components 

Devices that are part of an asset and cannot function as standalone items are categorized as components. They can be IP-based or non-IP based.
The default component available in ServiceDesk Plus MSP Cloud is keyboard (non-IT).
To add more IT and non-IT components, go to Setup > Customization > Asset Management > Product Type.  

Add Components 

Prerequisite: Configure component products and product types. After the configuration, you can add and track components from the Assets module
  1. Go to Assets.
  2. On the left pane accordion, expand Components > IT or Non-IT using and click the required product type.
  3. Choose the required customer from the drop-down in the header.
  4. Click New on the list view toolbar.
  5. Fill out the form and click Save.
 
Fields
Description
Configuration
Name *
-
Give the asset a name.
Product *
-
Select an available product from the drop-down. Click the plus icon to create a new product record.
Asset Details
Serial Number
Unique identifier assigned by the manufacturer.
Specify the product serial number.
Asset Tag
Organization-assigned unique identifier for internal tracking.
Specify the asset tag for the asset.
Vendor
Organization from whom the asset is purchased.
Select an available vendor from the drop-down. Click the plus icon to create a new vendor record.
Barcode/QR code
1D/2D codes that store asset details.
This field is auto-populated for assets added via barcode/QR code scan. Click here to learn how to generate barcodes/QR codes.
Purchase Cost
The amount paid to acquire the asset.
Specify the purchase cost in the base currency.
Acquisition Date
Date when an asset is officially purchased and added to the organization's inventory. It marks the start of the asset life cycle.
 
 
Select the corresponding dates from the calendar.
Expiry Date
Date when an asset is considered obsolete, fully depreciated, or ready for retirement/replacement.
Warranty Expiry Date
End of the manufacturer's warranty period.
Location
Asset location
Specify the asset location.
Asset State
Asset is Currently *
In use – Asset currently used by a user or department
In store – Asset available in the inventory
In repair – Asset under repair or maintenance
Disposed – Asset that is no longer a part of the IT environment
Expired – Asset that surpassed the expiry date
Select an asset state from the drop-down.
Site
Site associated with the asset.
Select the required site from the drop-down.
 For assets in use, the field retains the site of the associated asset, user, or department.  Disable the check box to choose the required site.
State Comment
Reason for the asset state change.
Describe the reason for the asset state change.
In use asset state only
Associated To
Asset associated with the new asset.
Select an asset from the drop-down.
User
User to whom you want to assign the asset.
Select a user from the drop-down
Department
Department to whom you want to assign the asset.
Select a relevant department from the drop-down.
If you select the associated asset first, the user and department field will be populated with the user/department linked to the chosen asset and the details will be non-editable. To select the required user/department, use the User or Department drop-downs first.
For assets in store and in repair, you can associate the above entities from the assets list view or under Relationships > Add Relationship > Assign/Associate in the asset details page.

Import Components  

You can import components in bulk via CSV, XLX, or XLS files. On the list view, click Import from CSV. Learn more.
 

View Component Details

Go to the required component product type list view and click the required component in the list to view its details.


The component details page contains the following entities:

Tab
Description
Details
Displays all the details provided in the component form.
Contracts
Displays details of all contracts associated with the component.
Financials
Add and view the total cost of ownership and depreciation value for the component.
History
View a log of operations performed on the component record.
 
For more information, click here.

Edit Components

You can edit component details from the list view and component details page.

Edit via List View 

  1. Go to Assets.
  2. Click the required component product type on the left pane accordion.
  3. Choose a customer from the drop-down in the header.
  4. Click the gear icon next to the required component in the list and click Edit.
  5. Edit the necessary details and click Save.
 
You can also bulk select components from the list by using the checkbox and update specific fields. This is useful to update common information for multiple assets.
To do that,
  1. Go to Assets.
  2. Click the required component product type on the left pane accordion.
  3. Choose a customer from the drop-down in the header.
  4. Select the required components from the list by using the check box.
  5. Click Edit on the toolbar and edit the necessary fields in the Bulk Edit pop-up.
 
 You cannot bulk edit asset names and unique identifiers.

Edit via Details Page 

  1. Go to Assets and click the required component product type on the left pane accordion.
  2. Choose the required customer from the drop-down in the header.
  3. Click the required component in the list. This opens the details page.
  4. Click Edit on the toolbar.
  5. Edit the necessary details and save.

Info
Technicians with Edit Assets permissions can spot-edit fields in the details page.

Delete Components

  1. Go to Assets.
  2. Click the required component product type on the left pane accordion.
  3. Choose a customer from the drop-down in the header.
  4. Click the gear icon next to the required component and click Delete.
To bulk delete,
  1. Select the required components from the list by using the check box.
  2. Click Delete on the toolbar.
 
Info
Deleting a component will delete all its financial details and historical records.  

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