Virtual Hosts and Virtual Machines

Virtual Hosts and Virtual Machines

Virtual Hosts and Virtual Machines   

Virtual hosts and virtual machines perform the same functions as physical workstations or servers, but they are hosted and managed as virtual systems.
ServiceDesk Plus MSP Cloud scans VMware's ESX and ESXi and Hyper-V hosts and fetches the virtual machines (VMs) created in the hosts. Besides scanning, you can import and manually add hosts and VMs. Scanning VMs helps you track the relationship between hosts and associated virtual machines and manage them without manual intervention.

Add Virtual Hosts and VMs  via Scan

ServiceDesk Plus MSP Cloud supports all types of scanning for Hyper-V hosts, but only Network scan and Asset scan for VMWare's ESX and ESXi.
Like workstations, virtual host details such as computer system, operating system, memory, and processor are fetched during the scan. Additionally, associated VM details, such as name, memory reservation, memory limit, memory shares, CPU shares level, CPU limit, and CPU reservation, are also fetched.
Imported or scanned virtual hosts are added under Assets > IT > Computers > Virtual Hosts. VMs created in the scanned virtual hosts are added under Assets > IT > Computers > Virtual Machines.


The relationship between a VM and its host are recorded after the scan.   
 

Add Virtual Hosts Manually

  1. Go to Assets.
  2. On the left pane accordion, click Assets > IT > Computers > Virtual Hosts.
  3. Choose a customer from the drop-down in the application header.
  4. Click New on the toolbar.
  5. Fill out the form and click Save.
 
Name
Provide the name for the virtual host.
Product
Select the product from the drop-down. Click the plus icon to create a new product.
VM Platform
Select a VM platform from the drop-down.
Computer
Specify the VM type, service tag, BIOS details, and the manufacturer.
Select the domain from the drop-down.
Operating System
Enter the name, version, service pack, build number, and product ID
Memory
Specify the RAM and virtual memory in MB.
Processor
Specify the processor information, manufacturer, clock speed, and number of processor cores.
Hard Disks
Specify the hard disk model, serial number, manufacturer, and capacity in GB
Keyboard
Specify the keyboard type, manufacturer, and serial number.
Mouse
Specify the mouse type, mouse buttons details, manufacturer, and serial number.
Monitors
Specify the monitor type, serial number, manufacturer, and maximum resolution of the monitor.
Asset Details  
Specify the asset details using these pointers.
Asset State Details  
Specify the asset state details using these pointers.
Network Details
Specify the network adapter details such as IP Address, MAC Address, NIC, Network, DNS Server name and Default Gateway in the given text field.
If you want to enable DHCP, select True from the DHCP drop-down and enter the address in the DHCP Server field.
   

Add Virtual Machines Manually 

  1. Go to Assets.
  2. On the left pane accordion, click Assets > IT > Computers > Virtual Hosts.
  3. Choose the required customer from the drop-down in the application header.
  4. Click New on the toolbar.
  5. Fill out the form and click Save.
 
Name
Provide the name for the virtual host.
Product
Select the product from the drop-down. Click the plus icon to create a new product.
Virtual Host
Associate the relevant virtual host with the virtual machine.
Computer
Specify the VM type, service tag, BIOS details, and the manufacturer.
Select the domain from the drop-down.
Operating System
Enter the name, version, service pack, build number, and product ID
Memory
Specify the RAM and virtual memory in MB.
Processor
Specify the processor information, manufacturer, clock speed, and number of processor cores.
Hard Disks
Specify the hard disk model, serial number, manufacturer, and capacity in GB
Keyboard
Specify the keyboard type, manufacturer, and serial number.
Mouse
Specify the mouse type, mouse buttons details, manufacturer, and serial number.
Monitors
Specify the monitor type, serial number, manufacturer, and maximum resolution of the monitor.
Asset Details  
Specify the asset details using these pointers.
Asset State Details  
Specify the asset state details using these pointers.
Network Details
Specify the network adapter details such as IP Address, MAC Address, NIC, Network, DNS Server name and Default Gateway in the given text field.
If you want to enable DHCP, select True from the DHCP drop-down and enter the address in the DHCP Server field.
 
Refer here to know more about various list view actions  .
 

View Virtual Host and VM association 

To view virtual machines associated with a virtual host,
  1. Go to Assets.
  2. On the left pane accordion, click Assets > IT > Computers > Virtual Hosts.
  3. Choose the required customer from the drop-down in the header.
  4. Click the required virtual host on the list.
  5. Go to the Virtual Machines tab on the details page.
  6. You will find a list of virtual machines associated with the virtual host. Click the required virtual machine to view its details.
 
 
Refer here to learn more about the details page actions.

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