Microsoft Intune Devices

In ServiceDesk Plus MSP Cloud, devices imported through Microsoft Intune integration are recorded as IT assets and classified as mobile devices and workstations.

Click here to know more about Microsoft Intune integration.

View Intune Devices

To view the devices imported from Microsoft Intune,

Go to Assets.
On the left pane accordion, expand Assets > IT > Computers or Mobile Devices.
The imported devices contain a Microsoft Intune icon beside them in the assets list view.

The imported devices can be partially edited or deleted. However, a manual sync overrides the edits with Microsoft Intune data.

Any changes made to the assets in ServiceDesk Plus MSP Cloud will not be reflected in the relevant devices in Microsoft Intune.

The following fields are non-editable in ServiceDesk Plus Cloud:

IMEI
Total capacity
Available capacity
Platform
OS name
OS version
Serial number

Imported devices cannot be scanned in ServiceDesk Plus MSP Cloud.

Intune Actions

Intune actions can be performed only on assets (smartphones, tablets, and workstations) imported from Microsoft Intune.

To perform Intune Actions,

Go to the required assets list view.
Click the Intune Actions drop-down on the toolbar.
Select the required action:

Intune Actions	Explanation
Delete	Removes selected devices from Microsoft Intune. Performs action on an asset in ServiceDesk Plus MSP Cloud as configured in Microsoft Intune integration. Deleted devices will no longer have access to the organization resources.
Retire	Removes selected devices from Microsoft Intune and deletes organization data. Retired devices will no longer have access to organization resources. Note: Personal data will not be removed.
Wipe	Restores devices to its default factory settings. Both organization and personal data will be removed from the devices. Note: You cannot undo the wipe action.
Sync	Forces sync devices with Microsoft Intune and imports any pending actions or policies assigned to the devices.
Restart	Restarts the device without any acknowledgement from the device owner.
Send Notification	Sends custom messages to devices. The information shared from ServiceDesk Plus MSP Cloud will be notified on the devices' lock screen.