Software Management
Service Packs
Service Packs ServiceDesk Plus MSP Cloud helps monitor various service packs like hotfixes, security updates, installers, etc. by scanning workstations. To view the service pack, Go to Assets > Software > Service Packs. Choose the required customer ...
Software Licenses
Software Licenses ServiceDesk Plus MSP Cloud allows you to create and customize license types for all software manufacturers based on the number of workstations and users. The default software license types in ServiceDesk Plus MSP Cloud are as ...
Software License Agreements
License Agreements License agreement is a contract between the software vendor and the purchaser. ServiceDesk Plus MSP Cloud allows you to add and associate license agreements to software licenses. Role Required: SDAdmin, AssetConfig To add a license ...
Software Notifications
Software Notifications You can notify users/technicians when prohibited software installations are identified in their machines. To do that, you must enable the software notifications in the admin configuration. Go to Setup > Automation > ...
View Software Details
View Software Details To view the software details, go to Assets > Software > Scanned Software. On the list view, choose the required customer from the drop-down in the header, and click the software name to open its details page. In the software ...
List View Actions
List View Actions Search software: Use the icon to perform a column search on software. Choose columns: Choose the columns to be displayed for the software under . Set number of records per page: Set the number of records in a page and sort them as ...
Scanned Software
Software Management ServiceDesk Plus MSP Cloud monitors all software in the organization, eliminating security threats and optimizing software usage. It scans your network to identify the software installed on workstations and manages software ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...