Software License Agreements
License Agreements
License agreement is a contract between the software vendor and the purchaser. ServiceDesk Plus MSP Cloud allows you to add and associate license agreements to software licenses.

Role Required: SDAdmin, AssetConfig
To add a license agreement,
- Go to Assets > Software > License Agreements.
- Choose a customer from the drop-down in the header.
- Click New.
- Use the pointers below to fill out the fields.
Field
| Explanation
|
Manufacturer
| Choose the manufacturer from the drop-down.
To create a new manufacturer, click  beside the drop-down. Enter the manufacturer's name and description, then click Add. |
Agreement Number*
| Provide the agreement number.
|
Authorization Number
| Provide the authorization number.
|
Vendor Name
| Provide the vendor name.
|
Active From*
| Provide the activation and expiry date of the agreement in the specified format.
|
Expiry Date
|
Description
| Give a brief description of the agreement.
|
Terms
| Provide the terms of the agreement.
|
Attachments
| Add files to the license agreement. You can attach files from the computer or the Cloud.
|
Purchase & Invoice Details
| Provide details of the purchase order, including the PO number, invoice number, PO and invoice dates, purchase cost, and a description of the purchase if needed.
|
Purchased Software Licenses
| You can associate the license with an existing software license or create a new software license and associate the agreement.
To associate an existing license with the agreement, click Associate Existing Licenses. In the pop-up window, choose the site and software from the filter. Select the software license and click Associate to agreement.
To add a new license and associate it, click Add New License and associate. Refer here to fill out the form.
|
Agreement Expiry Notification
| Choose users to be notified about the agreement expiry and set notification time frame.
|
*mandatory fields
View License Agreement Details
To view the license agreement details, go to Assets > Software > License Agreements.
- On the list view, choose the required customer from the drop-down in the header, and click the agreement name to open its details page.
- The right pane of the agreement details page displays the customer details, agreement number, agreement status, manufacturer details, and expiry date.
- The agreement status is determined based on the expiry date. The active status indicates that the agreement has not surpassed the expiry date yet.
- On the canvas, you will find the license agreement details, license purchase and invoice details, and a list of all associated licenses.
- Technicians with edit permission to the license agreement can spot edit the fields in the details page.
Under the License Details section, you can associate/dissociate existing licenses with the agreement.
To associate a license,
- Click Add.
- In the pop-up, you will find the list of existing licenses associated with the manufacturer. You can filter the licenses based on site and software using the relevant drop-downs.
- Select the required licenses using the check boxes and click Associate to agreement on the bottom.
- To remove a license, click Remove at the top of the license details list.
Edit/Delete/Print License Agreement
To edit a license agreement,
- Go to Assets > Software > License Agreements.
- Choose the required customer from the drop-down in the application header.
- Click the edit icon
next to the required license agreement.
- Alternatively, you can go to the required license agreement details page and click Edit.
- To delete the license agreement,
- On the license agreement list view, select the license agreements and click Delete.
To print the license agreement,
- Go to the license agreement details page.
- Click Print.
List View Actions
- Search license agreement: Use the
icon to perform a column search on software license agreements.
- Choose columns: Choose the columns to be displayed for the software license agreement using
.
- Set number of records per page: Set the number of records in a page and sort them as required using
.
- Edit license agreement: Click the edit icon
to edit the license agreement details. You cannot edit the manufacturer details.
- Delete license agreement: Select the required license agreements using the check boxes and click Delete.
- Filter license agreements: Use the All Agreements drop-down on the top-right to filter license agreements based on the expiration period.
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