Software Licenses

Software Licenses

Software Licenses     

ServiceDesk Plus MSP Cloud allows you to create and customize license types for all software manufacturers based on the number of workstations and users.
 
The default software license types in ServiceDesk Plus MSP Cloud are as follows:

Software License Type
Explanation
Individual
Single installation
Named User License
Access to a specific user.
OEM (Original Equipment Manufacturers)
Licenses attached to the hardware. These cannot be transferred to another workstation.
Volume
Multiple users
Client Access License (CAL)
Client access licenses (CAL) establish a connection between server software and client software. They cannot be assigned to individual software installations. Users can link the server machine and client machines to this license. CAL clients can be assigned to software installations or users.
Trial License
Trial versions. It is a non-commercial license and is available only for evaluation purposes.
Enterprise Perpetual
Does not require renewal, and unlimited software installations can be allocated
 
Enterprise Subscription
Unlimited software installations can be allocated, but the expiry date will be based on the subscription.
Concurrent License
Access for a specific number of users at a time
Node Locked
Allocated to a single workstation.
 
If the user creates a new manufacturer, the default license type will be automatically assigned to it.
To create more software license types, go to Setup > Customization > Asset Management > Software License Types > New License Type. Learn more. 

Add Software License 

  1. Go to Assets > Software > Software Licenses.
  2. Choose a customer from the drop-down in the application header.
  3. Click New Software License.
  4. Use the pointers below to fill out the fields.
Field
Configuration
Manufacturer*
Select the manufacturer from the drop-down.
Managed Software*
Select the managed software you want to add to the license from the drop-down.
 
To add a new software, click . Refer here to fill out the New Software form.
Acquisition Date
Enter the license acquisition date.
Expiry Date
Enter the license expiry date.
License Type*
Choose the license type from the drop-down.
For Client Access License type, specify No of CALs/No of Processors based on the License Option selected.
Select the server in Associate to Server if the license option is selected as No of Servers
For Concurrent License license type, specify the number of users allowed per installation in the User(s) Allowed field.
For Named User License type, allocate the users under the Used by field.
For the Node Locked license type, select the allocated user from the Allocate to field and provide Host ID and OS Name of the workstation.
For Trial License or Volume license types, specify the number of installations allowed.
To create a new license type, click and configure the fields with these pointers.
License Option*
Choose the licensing option from the drop-down.
Purchase Cost
Enter the license purchase cost.
Purchased For
Select the department for which the license was purchased from the drop-down.
License Key
Enter the license key,
Allocated to Site
Select the site to which the license is allocated.
Vendor Name
Select the vendor.
To add a new vendor, click beside the drop-down. Enter the name, description, contact person information, and currency, and click Save.
Description
Give a brief description of the license.
Organization License
Confirm if the license was purchased for the organization or a specific site.
 
Choose the site from the drop-down if the radio button is selected No
Downgrade Rights
Add downgrade rights by selecting the software and the license key. Use the to add more downgrade rights.
 
*mandatory fields
  1. Click Save.
 
You can also import licenses from CSV by clicking Import from CSV on the software license list view. Learn more about importing software licenses.  

Upgrade License 

Users can upgrade existing software licenses when the vendor releases a new version.
 
To add a new upgrade license,
  1. Go to Assets > Software > Software Licenses.
  2. Choose the required customer from the drop-down in the header.
  3. Click New Upgrade License.
  4. Fill out the form using the pointers below:
Field
Explanation
Manufacturer*
Select the manufacturer from the drop-down
Vendor Name
Choose the vendor from the drop-down.
 
To add a new vendor, click . Refer here to fill out the form.
Purchase Cost ($)
Enter the purchase cost.
Description
Give a brief description of the license upgrade.
License Key
Enter the license key.
Select License*
Select the license from the drop-down
Upgrade From*
Choose the current software version.
Upgrade To*
Select the software version you wish to upgrade to.
Downgrade Rights
Add downgrade rights by selecting the software and the license key. Use the to add more downgrade rights.
*mandatory fields
  1. Click Save.

View Software License Details  

To view software license details,
  1. Go to Assets > Software > Software Licenses.
  2. Choose the customer from the drop-down in the header.
  3. Click the license name to view its details.
  4. On the details page, the right pane displays a summary of the license. You can view the number of installations allowed, allocated licenses, and licenses available for allocation.
  5. On the canvas, you can view the license information in the following tabs:
    1. Details: View basic details of the software. You can also view the allocated licenses here.
      1. To allocate a license to a workstation, click Allocate License.
      2. To deallocate a license, select the license using the check boxes and click Deallocate License.
    2. Contracts: View contracts associated with the license.
 

Actions  

  1. Edit License:
    1. Go to Assets > Software > Software Licenses.
    2. On the customer-specific list view, click against the license you wish to edit.
  2. Delete License:
    1. On the list view, select the licenses using the check boxes and click Delete.
  3. Associate License to Agreement:
    1. On the list view, select the licenses using the check boxes and click Add to Agreement.
    2. Select the agreement number in the pop-up.
    3. Click Add.
 
 
Notes
When the workstation/server status is moved to Disposed, the associated software licenses are revoked automatically.
  1. Attach Documents to License:
    1. Go to the software license details page.
    2. To add files from the computer, click Attach Documents at the top.
    3. To add files from the Cloud, click the icon on the right pane. Click and select Attach files from Cloud. Maximum file size: 10 MB. 

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