Scanned Software
Software Management
ServiceDesk Plus MSP Cloud monitors all software in the organization, eliminating security threats and optimizing software usage. It scans your network to identify the software installed on workstations and manages software licenses, license agreements, and service packs.
Scanned Software
Access scanned software under Assets > Software > Scanned Software. You can filter the software displayed in the list view by customer, site, manufacturer, software type, and compliance using the relevant drop-downs on the top.
You can also filter softwares by the following categories:
- Software Suite: A software suite is a collection of related software applications managed under a single license by the vendor (e.g., Adobe suite and Microsoft Office suite).
- Zero Installation Software: Software applications that are not installed on any workstations.
Software Types
Software Type | Explanation |
Freeware | Software provided without charge |
Shareware | Free software distributed for evaluation, with a potential fee for ongoing use |
Managed | All licensed software |
Excluded | Software that is not required to be managed |
Prohibited | Software that the organization restricts |
Unidentified | Software that cannot be classified or categorized |
You can add more software types under Setup > Customization > Asset Management > Software Type. Learn more.
Add New Software/Software Suite
- Go to Assets > Software > Scanned Software.
- Choose a customer from the drop-down on the application header.
- Click New Software to add a software. To add a software suite, click the
icon beside New Software and select New Software Suite.
- Use the pointers below to fill out the fields:
Field | Explanation |
Software Name* | Specify the software name. |
Version* | Enter the software version. |
Software Type* | Select the software type from the drop-down. Refer here to learn more about software types. |
Software Category* | Select the software category from the drop-down. |
Manufacturer* | Select the software manufacturer. |
Description* | Specify relevant information about the software. |
Images* | Add images to the software. You can attach images from the computer or the Cloud. |
Suite Component Software (Software suite-only) | |
Component Software* | Select the component software to be included in the suite. Software that is part of the suite is called component software. |
Identify Suite Installations (Software suite-only) | |
Identify the suite installation based on the following rule | Suite installations are workstations in which the suite licenses can be allocated. You can identify suite installations automatically or manually by enabling the respective radio buttons. To detect suite installations automatically, set a rule to determine the number of software installations on a computer by specifying the number. For manual selection of suite installations, choose from the Matched Suite Installation table. |
*mandatory fields
When adding a software suite, managed software will be listed in Component Software. The software type will be set to Managed by default, and users will not be able to modify it.
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