Overview - Reports

Overview - Reports

ServiceDesk Plus MSP Cloud allows you to generate various reports across modules. You can use predefined reports or generate custom reports as required.
 
To generate or view reports, go to the Reports module. Filter the reports per customers by using the customer drop-down in the header.

 

You to generate reports of the following types:
  1. Tabular Report : Displays data in tables.
  2. Matrix Report : Displays data in matrix format.
  3. Query Report: Predefined reports generated using SQL query that displays data in a tabular format.
  4. Scan Report : Displays detailed inventory data based on scan time.
  5. Summary report : Displays data as a summary.
 
Refer to the following links to learn more about reports:

Email Reports

    • Related Articles

    • Custom Reports

      You can create customized reports to meet the unique needs of your organization. Role Required: SDAdmin, SDReport, Technicians with Add access to reports, Account Manager and Point of Contact of customers with View Reports access. To create a custom ...

    • Overview

      ServiceDesk Plus Cloud MSP comes with built-in capabilities that allow users, who have minimal technical expertise, to set up rule-based automations. Administrators can establish a service desk that handles requests on auto-pilot via automations. The ...

    • Predefined Reports

      ServiceDesk Plus MSP Cloud provides predefined reports to view information instantly. Predefined reports can also be edited to fine-tune the data as needed. Role Required: SDAdmin, SDReport, Technicians with View access to reports, Account Manager ...

    • Query Reports

      Role Required: SDAdmin Query reports are predefined reports generated using an SQL query. They display data in a tabular format. You can customize query reports only for date and time columns, like Created Time, Completed Time, Scheduled Start, and ...

    • Schedule Reports

      Role Required: SDAdmin, SDReport, Technicians with View access to reports, Account Manager and Point of Contact of customers with View Reports access. Schedule report settings allow you to automatically generate multiple reports at a scheduled time. ...