Deluge, or Data Enriched Language for the Universal Grid Environment is Zoho's proprietary scripting language bundled with ServiceDesk Plus MSP Cloud. It is a high-level language that helps non-programmers code without any training. Unlike traditional programming languages, Deluge requires fewer lines of code to execute complex actions.
Deluge supports data types, conditional statements, loops, functions, return statements, and comments that are comparable to other popular programming languages, such as C++, Python, Java, JavaScript, or Swift.
Using Deluge, you can convert complex business logic to functional workflows and automate your process. The Deluge Script Editor provides a drag-and-drop user interface to add Deluge scripts without the need to learn or remember the Deluge syntax and functions.
In ServiceDesk Plus MSP Cloud, Deluge comes with built-in functions that help you save time and effort, which otherwise might be spent on writing each function from scratch.
To learn how Deluge can be used in ServiceDesk Plus MSP Cloud,
click here.
How Deluge Scripting is Used in ServiceDesk Plus MSP Cloud
Using Deluge scripting, you can build custom functions that can manipulate data within ServiceDesk Plus MSP Cloud and other external applications. Custom functions help simplify complex, multi-step actions through program scripts that you can write and execute.
Custom functions are used in automations such as business rules, triggers, request life cycle, and request timer actions. You can use custom functions automate complex workflows, customize business processes, and integrate ServiceDesk Plus MSP Cloud with external applications.
To learn more about Deluge Scripting, refer to the following pages:
- Basic concepts of Deluge
- Request custom functions
- Global functions
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