Predefined Reports

Predefined Reports

ServiceDesk Plus MSP Cloud provides predefined reports to view information instantly. Predefined reports can also be edited to fine-tune the data as needed.
 
Role Required: SDAdmin, SDReport, Technicians with View access to reports, Account Manager and Point of Contact of customers with View Reports access
 
To access predefined reports, go to the Reports module and browse through the various report folders under the All Reports tab.
 
Select the respective customer from the drop-down in the header to filter the reports as needed.
 
The default report folders available are as follows:
  1. Customer Reports
  2. Solutions
  3. Request Notifications
  4. Request Notes
  5. Archived Incidents Request
  6. Archived Service Requests
  7. All Archived Requests
  8. Request Assessment
  9. Average Response And Resolution Time
  10. Request Metrics
  11. Asset Depreciation
  12. Incident Requests
  13. Service Requests
  14. All Requests
  15. Completed Requests
  16. SLA Violated Requests
  17. Pending Requests
  18. All Problems
  19. Pending Problems
  20. Completed Problems
  21. All Changes
  22. Pending Changes
  23. Completed Changes
  24. Request Time Spent Reports
  25. Reports on All Releases
  26. Reports on Pending Releases


To edit a predefined report, hover over a report and click against it.



You can also create custom reports as per your requirements.

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