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Overview - Reports
ServiceDesk Plus MSP Cloud allows you to generate various reports across modules. You can use predefined reports or generate custom reports as required. To generate or view reports, go to the Reports module. Filter the reports per customers by using ...
Query Reports
Role Required: SDAdmin Query reports are predefined reports generated using an SQL query. They display data in a tabular format. You can customize query reports only for date and time columns, like Created Time, Completed Time, Scheduled Start, and ...
Edit Requests
Role Required: Technicians with permission to edit requests Edit an Individual Request Go to Requests and choose the respective customer from the drop-down in the header. Open the request that you want to edit. Click Edit at the top of the page to ...
Predefined Reports
ServiceDesk Plus MSP Cloud provides predefined reports to view information instantly. Predefined reports can also be edited to fine-tune the data as needed. Role Required: SDAdmin, SDReport, Technicians with View access to reports, Account Manager ...
Edit or Delete Customers
Role Required: SDAdmin Edit Customer Details Go to the Customers module. On the list view, click displayed on the customer and select Edit. Make changes to the Edit Customer form and click Save. Alternatively, you can access the Edit button on the ...