Overview

Overview

Connections is a simple authentication mechanism to connect your ServiceDesk Plus MSP Cloud account with external applications. You can use connections inside custom functions to invoke any third-party applications' REST APIs. 

Benefits:
  1. Connections is a secure authentication mechanism that prevents the exposure of a user's authentication token to other users in the application.
  2. Connections handles the dynamic token generation (refresh tokens) required for OAuth, enabling custom functions to invoke the REST APIs of all OAuth applications.
  3. You can easily invoke REST APIs of external applications; you need only insert a name in the custom functions.
ServiceDesk Plus MSP Cloud is integrated with external applications such as Jira, Outlook, Azure, and SCCM. To integrate with other third-party applications, you can use connections.

You can set up connections with default and custom services. 

Warning
If you are using a custom domain, make sure that it's HTTPS enabled to access connections.

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