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Overview - Reports
ServiceDesk Plus MSP Cloud allows you to generate various reports across modules. You can use predefined reports or generate custom reports as required. To generate or view reports, go to the Reports module. Filter the reports per customers by using ...
Schedule Reports
Role Required: SDAdmin, SDReport, Technicians with View access to reports, Account Manager and Point of Contact of customers with View Reports access. Schedule report settings allow you to automatically generate multiple reports at a scheduled time. ...
Email or SMS the Technician
ServiceDesk Plus MSP Cloud enables you to notify a technician through email or SMS. Role Required: Technicians Email the Technician Go to Requests and select the respective customer from the drop-down in the header. Click the subject link of the ...
Predefined Reports
ServiceDesk Plus MSP Cloud provides predefined reports to view information instantly. Predefined reports can also be edited to fine-tune the data as needed. Role Required: SDAdmin, SDReport, Technicians with View access to reports, Account Manager ...
Email Command
Email Command allows the technician to delimit fields in the email, according to which the email can be parsed and corresponding fields can be set. Role Required: SDAdmin To configure Email Command, Go to Setup > Mail Settings > Email Command. Select ...