Third Party Integrations
TeamViewer Integration
TeamViewer is a cloud-based remote access platform that enables you to connect to various remote devices across multiple platforms. It provides both standard remote sessions, granting control over the user's screen, and pilot sessions, allowing you ...
Zoho Circuit Integration
ServiceDesk Plus MSP Cloud integrates with Zoho Circuit to help you automate complex workflows by systematically defining and organizing a sequence of tasks. You can use functional tasks such as SSH Task, DB Task, AD Task, Task Engine, and PowerShell ...
Office 365 Calendar Integration
Office 365 Calendar integration allows you to sync a technician's unavailability information, reminders, meetings, and other events in ServiceDesk Plus MSP Cloud with Office 365 Calendar. Any events recorded in either application will be ...
Azure Active Directory (Azure AD) User Sync
Integrate Azure Active Directory with ServiceDesk Plus MSP Cloud to sync users periodically across both applications. You can import user data from Azure AD based on specific criteria and map Azure AD fields with ServiceDesk Plus MSP Cloud fields. ...
Cloud Telephony Integration
Cloud Telephony integration employs telephony features in ServiceDesk Plus MSP Cloud to improve technician productivity while handling calls. After the integration has been enabled, technicians can call any user right from the request details page. ...
Zapier Integration
Zapier is a no-code automation platform that connects different apps and services, allowing you to automate repetitive tasks. You can connect ServiceDesk Plus MSP Cloud with various external web applications via Zaps. A Zap is an automated workflow ...
Slack for ServiceDesk Plus MSP Cloud
Slack integration enables users to access the ServiceDesk Plus MSP Cloud modules from within their Slack accounts. Users need to maintain only a single interface, Slack, to collaborate and also manage help desk tasks. Users can log requests, view ...
Atlassian Jira Integration
Integrate ServiceDesk Plus MSP Cloud with Atlassian Jira to streamline help desk and development workflows. This integration bridges the customer-facing instance used to log issues with the company's internal bug tracking system. This enables ...
Microsoft Azure Integration
The Microsoft Azure integration provides additional authorization over Microsoft single sign-on. With this integration, you can import users' department and site details along with their basic information from the Azure directory. Role Required: ...
Microsoft Intune Integration
Microsoft Intune is an endpoint management solution that helps organizations manage user access and secure devices used to access corporate resources. When integrated with ServiceDesk Plus MSP Cloud, you can import asset information from Microsoft ...
Azure DevOps Integration
Azure DevOps is a cloud-based platform that provides a suite of tools to help teams plan, develop, test, and deploy applications. This integration allows you to link requests, changes, and change tasks with Azure DevOps work items and projects. ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...