Microsoft Azure Integration

The Microsoft Azure integration provides additional authorization over Microsoft single sign-on. With this integration, you can import users' department and site details along with their basic information from the Azure directory.

Role Required: SDAdmin/OrgAdmin in ServiceDesk Plus MSP Cloud and Global Administrator or Privileged Role Administrator in Microsoft Azure.

MS Azure integration needs to be enabled for enabling Office 365 calendar and Azure AD User Sync. 

Enable Microsoft Azure Integration   

To enable the Microsoft Azure integration, you must sign in to ServiceDesk Plus MSP Cloud by using the Microsoft Sign-in option in the login page. 

1. Go to Setup > Apps & Add-ons > Integrations > Third Party Integrations.
   
2. Enable Microsoft Azure integration. You will be redirected to the Microsoft Azure login page. Enter your credentials.
   
3. After you accept the Microsoft terms and conditions, you will be redirected to the ServiceDesk Plus MSP Cloud Integrations page.
   
4. Azure integration will be enabled. Click Configure.
   
5. Select Import users' department and site details and click Save.
   

 

After the integration is enabled, SDAdmins can configure whether to import the users' department and site details at any given time.

 

 

If the administrator who configured Azure integration leaves the organization, the user who revokes the administrator/global admin privileges will be added as the integration owner.

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