Slack for ServiceDesk Plus MSP Cloud
Slack integration enables users to access the ServiceDesk Plus MSP Cloud modules from within their Slack accounts. Users need to maintain only a single interface, Slack, to collaborate and also manage help desk tasks. Users can log requests, view updates, and perform many other operations by using slash commands.
This integration is available only for US DC customers.
Configuring Slack Integration
Role Required: SDAdmin
Application Level Authorization
- Go to Setup > Apps & Add-ons > Integrations > Third Party Integrations.
- In Slack card, click the toggle button to enable the integration.
- On the displayed page, provide your Slack workplace URL and click Continue.
- Enter the credentials of your Slack account and click Sign In.
On the displayed page, click Authorize. You can also choose and authorize a different workspace using the drop-down at the top-right corner of this page.
After authorization, you will be redirected to the Slack integration page in ServiceDesk Plus MSP Cloud.
After the integration is enabled, ServiceDesk Plus MSP Cloud will send an announcement to all users. You will also be notified in the general channel in Slack.
After a workspace is authorized, you can authorize a different workspace or revoke the current authorization only by disabling and reconfiguring the integration.
User Level Authorization
After the integration is enabled, ServiceDesk Plus MSP Cloud will be installed in the Slack account of all users within the authorized workspace. Authorization of individual user accounts can be done from their Slack accounts.
To use slash commands to perform tasks in ServiceDesk Plus MSP Cloud for the first time, the user will need to sign in to the ServiceDesk Plus MSP Cloud.
Click the Login to ServiceDesk Plus link to open the below page:
The user must confirm the authorization between the Slack and ServiceDesk Plus MSP Cloud accounts. After the authorization, slash commands can be used for ServiceDesk Plus MSP Cloud tasks.
Using Slash (/) Commands for ServiceDesk Plus MSP Cloud Tasks
List of Actions
- View your instances
- Create service requests
- Create incident requests
- View any request details
Actions | Slash Commands |
List available commands | /sdp -h |
List your ServiceDesk Plus MSP Cloud instance(s) | /sdp -p |
Log a request | /sdp "Subject" -p "instance_name" |
Create a request with a description | /sdp -sub "Subject" -des "Description" -p "instance_name" |
Create an incident request | /sdp -i -sub "Subject" -des "Description" -p "instance_name" |
Create a service request | /sdp -s -sub "Subject" -des "Description" -p "instance_name" |
View any request details | /sdp -id requestid -p "instance_name" |
-p is an optional argument in the slash command to specify the instance name. If you do not specify an instance, the default instance will be considered.
Provide arguments for texts entered after /sdp. Otherwise, the text will be considered Subject.
Users can use slash commands from any channel of the authorized workspace and perform ServiceDesk Plus MSP Cloud tasks as displayed below:
Requests added to the application through Slack will be assigned a new mode called Slack.
Disabling Slack integration
Click the toggle button to disable the integration. When disabled, the application will send an announcement to all users. The current association of requests with the Slack mode will be retained.
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