Data Administration
Export Data
Role Required: SDAdmin You can export the following data from the application in the CSV or XLSX format: Users Requests Customer Problems Changes Releases Purchase Order GL Code Cost Center Solutions Attachments Category Contract Vendor Asset Type: ...
Import Data
ServiceDesk Plus MSP Cloud allows you to bulk import various types of records from your existing database or other applications. Bulk import is supported for the following types of records: Module Supported Record Types Records that can be imported ...
View PII/ePHI Logs
PII/ePHI logs record actions performed on Personally Identifiable Information (PII) and electronic Protected Health Information (ePHI), including the user's name, social security number, racial/ethnic data, etc. Role Required: SDAdmin The PII/ePHI ...
View System Logs
System Logs record information on activities done in the application such under Admin, Requests, Problems, Changes, Projects, Purchases, Solutions, etc. In addition to these, user addition, deletion, updates, and mail configuration are also recorded. ...
View Audit Logs
Audit Logs record all operations that an admin does under Setup. When there are multiple administrators, audit logs provide information on who, what, when, and where an action was performed. Audit log entries cannot be edited/deleted. Audit logs ...
Archive Data
Data archiving enables the user to archive closed or resolved requests, and move them to a separate storage state. Archiving requests positively impacts the performance of the help desk by preventing the accumulation of active requests. Role ...