View Audit Logs

View Audit Logs

Audit Logs record all operations that an admin does under Setup. When there are multiple administrators, audit logs provide information on who, what, when, and where an action was performed.
Info
Audit log entries cannot be edited/deleted. 
Audit logs older than three years will be deleted automatically. 

Role Required: SDAdmin
 

View Logs 

Go to Setup > Data Administration > Audit Log. You can view the audit log entries in a linear view or threaded view.
  1. Linear View: Lists details of operations in organized columns.
  2. Threaded View: Displays details of operations and their dependent operations in groups.
 
 
Filter Logs 
Filter logs based on operations, modules, and users.
  1. Click the Search field.
  2. In the pop-up, select the criteria: Action, Module, Performed by, Admin Log ID, and Customer, and choose the corresponding option.
    1. Action: Filter logs based on Add, Edit, Delete, and Get options
    2. Module: Filter logs performed in a specific module
    3. Performed by: Filter logs performed by a specific user
    4. Admin Log ID: Filter logs based on the admin's log ID.
    5. Customer: Filter logs of a specific customer
  3. Click   to add more filter conditions.
  4. Finally, click Search.
 

 
To filter logs based on time,
  1. Click the Date Filter on the top right to filter logs based on predefined time frames or custom ranges.
  2. Choose the date range from the available options: All, Today, Last 7 days, Last 30 days, This month, Last month.
  3. Use Custom Range to customize the time frame.
 

Sort Logs 

Click to sort the logs in ascending or descending order.
 

    • Related Articles

    • View System Logs

      System Logs record information on activities done in the application such under Admin, Requests, Problems, Changes, Projects, Purchases, Solutions, etc. In addition to these, user addition, deletion, updates, and mail configuration are also recorded. ...

    • View PII/ePHI Logs

      PII/ePHI logs record actions performed on Personally Identifiable Information (PII) and electronic Protected Health Information (ePHI), including the user's name, social security number, racial/ethnic data, etc. Role Required: SDAdmin The PII/ePHI ...

    • Add Work Logs in Requests

      Work Logs show records of time spent by the technician on a request and helps SDAdmins monitor the technicians' activities. In Work Logs, technicians can detail their work, specify the time it took to address the request, and also mention any ...

    • View Requester Details

      To view a requester's details, Go to the Requests module and click the subject of a request to open it. Ensure you have selected the respective customer from the drop-down in the header. In the request details page, go to the REQUESTER DETAILS ...

    • Solutions List View

      The solutions list view is a tabular, compact view that displays solutions articles. By default, solutions are displayed in the list view. Role Required: SDAdmin, Users with View Solutions permission. Customer Filter Use the customer filter in the ...