CMDB
Setup CMDB
Introduction Configuration Management Database (CMDB) is a centralized repository that stores information on all significant entities of your IT environment. These entities, termed as Configuration Items (CIs), constitute hardware, software ...
CMDB List View
The list view is a tabular, compact view that lists various CIs under various columns. Go to CMDB. Select the customer from the drop-down in the header. The CIs created for the customer will be listed. Select All CIs to view the list of all CIs in ...
View CI Details
CI Details Page Go to the CMDB tab. Select the customer on the header. The CIs created for the customer will be listed. On the left pane, select the CI type. Click a CI name on the list view to view its complete specifics. The details page displays ...
Managing CIs
Add CIs Add CIs Manually Go to the CMDB tab. Select the customer on the header for whom the CI needs to be added. If All Customers is selected in the Customers drop-down, you cannot create new CIs. Select the CI type to which you want to add a CI. ...
Business Views
Introduction Business views allow you to view and manage saved relationship maps. At a glance, the summary of the relationship between various CIs, along with their critical data, is available. You can view a consolidated outline of the associated ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...