CMDB List View
The list view is a tabular, compact view that lists various CIs under various columns.
- Go to CMDB.
- Select the customer from the drop-down in the header. The CIs created for the customer will be listed.
- Select All CIs to view the list of all CIs in ServiceDesk Plus MSP Cloud.
- To view the list of CIs based on their type, select the CI type from the left pane.
If All Customers is selected in the Customers drop-down, all CIs will be listed. However, you cannot create and mark CIs.
What are Configuration Items (CIs)?
Each CI has certain characteristics:
- CI type - Indicates what item it is.
- Fields - Describes the characteristics of the individual CIs. Fields vary for CIs based on their CI type.
- Relationships - Indicate how the CIs are related to one another.
Each CI differs with respect to complexity, size, and type. They can range from an entire service, which may consist of hardware, software, or documents, to a single program module or a minor hardware component such as a keyboard. Based on these factors, the CIs are arranged under different CI types.
List View Operations
In CMDB list view you can perform the following operations:
View CIs - Click any CI type from the left pane to add, view and manage the CIs under it. If you select a parent CI type, all the CIs within the parent CI type and the child CI types are displayed. However, selecting a child CI type will display only the CIs within it.
Example: The CI type Application displays all the CIs of its children such as Apache Instance, or Database Instance. Whereas, the CI type Apache Instance will list only the CIs within it.
Each CI inherits its fields from its parent and super-parent CI types.
Search through CIs - You can perform a column search to quickly fetch a CI's details.
- Click
on the toolbar.
- Enter the search term in the relevant column criteria.
- Click Go.
Use global search to access any CI details from anywhere in the application.
Choose columns to be displayed - Click 
to customize the details displayed on the list view.
Add New CI - In the list view of each CI type, you can add CIs.
CI Actions - Click 
beside a CI to edit it and view relationship details.
Bulk Actions - In the list view of each CI type, you can select multiple devices and perform any of the following operations from the toolbar:
Apply Custom Views - Display CIs on the list view page based on certain parameters by clicking 
. Learn more.
Export CIs - Click 
on the top right to export the CI list view.
Customize Layout - Click 
to decide the number of records displayed and sort CIs. You can also click a column name to sort the CIs listed based on the column value.
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