Instance
Dashboards
Canned Dashboards Canned dashboards are built into ServiceDesk Plus MSP Cloud. Each dashboard provides a real-time bird's eye view of the data. You can track the key performance indicators (KPIs) and metrics of the respective module at a glance. To ...
Scheduler
Technician Scheduling Calendar The scheduler is a calendar view displaying the number of open requests and open/pending problems, changes, projects, tasks, and reminders assigned to a technician for a given month. The calendar also shows the ...
Tech Availability Chart
The Technician availability chart is a matrix view that indicates the availability of technicians for a specific day. It displays the list of technicians, along with the number of open requests assigned to them and their availability for a given ...
Tasks
Track all the tasks assigned to you and assign tasks to other technicians. On assigning a task to other technicians, it will be listed on their home page and the technicians will be able to view the tasks immediately upon logging in to ServiceDesk ...
Reminders
ServiceDesk Plus MSP Cloud provides you with the option of tracking your daily to-do list. Reminders act as a substitute for your sticky notes or post-it notes that helps you to remember the work for a particular day. Add Reminders Go to Home > ...
Announcements
Create New Announcement Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. In ServiceDesk Plus MSP Cloud, you can use announcements to publish information company-wide, ...
Custom Views
Custom views allow you to filter data in a module based on specific conditions to create your own customized list view, template view, or kanban view pages. Role Required: Technicians with View permissions Go to the respective module. Click the New ...
Encryption in ServiceDesk Plus MSP Cloud
Encryption is primarily used to safeguard the contents of a message so that only the intended recipient could read it. This is done by replacing the contents with unrecognizable data, which could be understood only by the intended recipient. This is ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...