Announcements

Announcements

Create New Announcement   

Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. In ServiceDesk Plus MSP Cloud, you can use announcements to publish information company-wide, only to technicians, or to specific user groups.
You can also publish announcements as banners.
Role required: SDAdmin, SDSiteAdmin, or AnnouncementConfig
  1. Go to Home > Announcements.
  2. Click New Announcement.
  3. Fill out the following fields.

Field
Explanation  
Title*
Provide a title for the announcement.
Description*
Describe the upcoming event in a few lines.
From*...To
You can schedule the announcement to be published at a specific time by selecting the start time and end time.
Announcement Type
Select an announcement type to provide additional information on announcements.
You can also create new announcement types. To learn more, click here.
Priority
Select the importance level of the announcement.
Services Involved
Select service categories that may be affected by the announcement.
Email Users
Enter the email address of users to whom you want to share the announcement via email.
Accessibility
Select users who can view the announcement.
Private: Only technicians.
Public: Both requesters and technicians.
Shared: Only to specific user groups and technicians. The Shared option is available only if user groups are configured.
Banner
Enable Display Banner to show announcements at the top of the page. The announcement banner disappears after the user views the announcement in the banner, announcements list view, or notification pane.
Customize the display banner using the following options:
  1. Custom Style - You can choose the background color, font color, text alignment, and announcement icon.
  2. Priority Based - The background color of the announcement is applied based on priority. However, you can choose the font color, text alignment, and announcement icon.
Attachments
Add relevant files (not more than 50 MB in size).
* mandatory fields

Click Save.


You can view the announcement banner as shown in the below screenshot.


Manage Announcements

From the announcement list view, you can perform the following actions:
  1. View Announcement Details - Click an announcement title to view its details.
  2. Edit Announcements - Click beside an announcement and select Edit. Modify the details and click Save.
  3. Delete Announcements - Click beside an announcement and select Delete. To bulk delete announcements, select the announcements and click Delete on the toolbar.
  4. Filter Announcements - You can filter announcements based on announcement types. By default, all announcements are listed on the list view page. Click the filter drop-down on the top-left and choose your preferred option.
Info
Requesters cannot view the expired announcements. 
  1. Table Settings - Use the on the upper-right of the list view page to specify the number of records to be displayed per page and set a refresh frequency.


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