Probes & Discovery
Settings - Probes & Discovery
Settings in probes and discovery let you configure the settings to identify service tags, exclude devices from scans, identify unknown OIDS, and run scan scripts on workstations. Role Required: SDAdmin, AssetConfig General Tab Configuring Invalid ...
SCCM Integration
Organizations using Microsoft SCCM to manage their workstations can now import the workstation data available in SCCM into ServiceDesk Plus MSP Cloud. SCCM integration prevents duplicate scanning of workstations and also imports previously scanned ...
Credential Library
Credentials Library stores different scan credentials used for monitoring and scanning assets such as workstations, servers, printers, etc. This centralizes all credentials in one place and links them to networks and assets. Apart from serving as a ...
Network Scan
Network scan allows you to discover networks that are part of your organization and scan them periodically to retrieve asset information. Using network scan, you can scan Windows, Linux, MAC, Solaris, AIX workstations, SNMP devices, VMware ...
Domain Scan
Domain scan scans all workstations connected to the domain. You can choose any or all listed domains to discover workstations under them by providing the required login credentials. When a workstation is scanned, the domain linked to the workstation ...
Add, Install, & Manage Probes
Probes are applications installed on a network to fetch the details of the devices present in that network. ServiceDesk Plus MSP Cloud uses probes to fetch asset-related information and requires probes to be installed as a Windows service. Probes ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...