Requests
Request Details Page
The request details page provides all the specifics of a request, helping requesters and technicians easily find information about the request. To open the request details page, go to the Requests module and click the subject of a request. Request ...
Raise an Incident/Service Request
A request is anything that is raised by an employee in the organization to the support or IT team, and in this case, the Manage Service Provider (MSP). A request is typically raised in order to solve an issue, require assistance, or request ...
Color Coding Requests
Color-code requests to easily identify and track them based on their Status, Priority, or Category. Each technician can personalize the row colors according to their preferences. Color coding is not applicable in the Kanban View. Role Required: ...
Search Requests
In the Requests module, you can search through various fields, attachment names, merged request IDs, descriptions, conversations (excluding automated responses), and notes. This includes all Active, Trashed, and Archived requests. Search results can ...
Request Views
In ServiceDesk Plus MSP Cloud, technicians can view customer requests in three different views: List view, Kanban view, and Template view. Role Required: Technicians View Request permission To access the various request views, Go to the Requests ...
Request Filters
Request filters allow you to view requests based on certain conditions. You can view incident or service requests, or both, and apply various custom and predefined filters to them. Role Required: Technicians with View Request permission To view ...
Introduction to Requests
A request is any incident reported by the user or a service requested to the managed service provider (MSP). A request is typically submitted through an email, a web form in the Requester Portal, or logged by the customer support team on behalf of ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...