Zia
Zia Artificial Intelligence
Zia, Zoho's artificial intelligence (AI) agent, provides comprehensive assistance to your service desk operations. Zia can be trained to learn from application data and perform various tasks to improve the service desk's performance. In ServiceDesk ...
Request Prediction Features
Zia offers suggestions for requests that are created through email, web form, preventive maintenance tasks, and V3 API. With adequate training, Zia can be advanced to auto-apply certain predictions. To access the request prediction features, Go to ...
Problem Prediction Features
To access the problem module prediction features, Go to Setup > Zia > Artificial Intelligence > Predictive Features. Select Problems from the drop-down. Enable the required feature. Technician Prediction Analyzes data in the Problems module and ...
Change Prediction Features
To access the change prediction features, Go to Setup > Zia > Artificial Intelligence > Predictive Features. Select Changes from the drop-down. Enable the required feature. Risk Prediction Zia suggests the top two risks of change requests based on ...
Solution Prediction Features
Solution Assist Solution assist helps technicians suggest solutions in the request acknowledgement email when configured. Go to Setup > Zia > Artificial Intelligence > Predictive Features. Enable Solution Assist. Include the Zia solution suggestion ...
GenAI Features
GenAI features enhance your service desk experience with advanced generative AI capabilities. It assists in everyday tasks like responding to user queries, generating content, summarizing conversations, and more. Each feature is configured using Zia ...