Zia
Zia Artificial Intelligence
Zia, Zoho's artificial intelligence (AI) agent, provides comprehensive assistance to your service desk operations. Zia can be trained to learn from application data and perform various tasks to improve the service desk's performance. In ServiceDesk ...
Request Prediction Features
Zia offers suggestions for requests that are created through email, web form, preventive maintenance tasks, and V3 API. With adequate training, Zia can be advanced to auto-apply certain predictions. To access the request prediction features, Go to ...
Problem Prediction Features
To access the problem module prediction features, Go to Setup > Zia > Artificial Intelligence > Predictive Features. Select Problems from the drop-down. Enable the required feature. Technician Prediction Analyzes data in the Problems module and ...
Change Prediction Features
To access the change prediction features, Go to Setup > Zia > Artificial Intelligence > Predictive Features. Select Changes from the drop-down. Enable the required feature. Risk Prediction Zia suggests the top two risks of change requests based on ...
Solution Prediction Features
Solution Assist Solution assist helps technicians suggest solutions in the request acknowledgement email when configured. Go to Setup > Zia > Artificial Intelligence > Predictive Features. Enable Solution Assist. Include the Zia solution suggestion ...
GenAI Features
GenAI features enhance your service desk experience with advanced generative AI capabilities. It assists in everyday tasks like responding to user queries, generating content, summarizing conversations, and more. Each feature is configured using Zia ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...