Solution Prediction Features

Solution Prediction Features

Solution Assist  

Solution assist helps technicians suggest solutions in the request acknowledgement email when configured.
  1. Go to Setup > Zia > Artificial Intelligence > Predictive Features.
  2. Enable Solution Assist.
Include the Zia solution suggestion variable ($ZiaSolutionSuggest) in the request notification template to send the predicted solution for the reported issue as an initial response to the requester.

Info
RAG-based solution prediction now supports attachment processing. It analyzes and indexes solution content along with associated files, including documents and other supported file formats such as PDF, DOCX, DOC, MD, TXT, HTML, and HTM.