Solution Prediction Features

Solution Prediction Features

Solution Assist  

Solution assist helps technicians suggest solutions in the request acknowledgement email when configured.
  1. Go to Setup > Zia > Artificial Intelligence > Predictive Features.
  2. Enable Solution Assist.
Include the Zia solution suggestion variable ($ZiaSolutionSuggest) in the request notification template to send the predicted solution for the reported issue as an initial response to the requester.
 
 


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