ServiceDesk Plus MSP Cloud | Additional Fields

Additional Fields
Count/Character Limit
The following table provides the maximum number of additional fields that you can add under each module: Modules Additional Field Count Total String* Long (Numeric, Auto-Number) Date/Time Boolean (Decision Box) Double (Decimal, Percent, Currency) ...
Data Encryption
ServiceDesk Plus Cloud MSP provides the means to protect sensitive and confidential user data via encryption. Encryption is the process of encoding information and making the information accessible only by authorized parties. The encryption process ...
Lookup Fields
Lookup fields are drop-down fields that retrieve values from other fields/configurations. The fields/configurations from which the values are retrieved are called reference entities. While configuring a lookup field, you can configure criteria to ...
Configure Additional Fields
Additional fields help you capture any extra information on requests, tasks, users, technicians, problems, changes, projects, releases, solutions, assets, workstations, software licenses, license agreements, vendors, purchase orders, customers, and ...

Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...

ServiceDesk Plus MSP Cloud | Additional Fields | Knowledge Base