The following table provides the maximum number of additional fields that you can add under each module:
Modules
| Additional Field Count
|
Total
|
String*
| Long (Numeric, Auto-Number)
| Date/Time
| Boolean (Decision Box)
| Double (Decimal, Percent, Currency)
| Lookup Field
| Cost
|
Request
| 250
| 75
| 75
| 25
| 50
| 10
| -
| 250#
|
Requester
| 30
| 10
| 10
| -
| -
| -
| -
| 50
|
Technician
| 30
| 10
| 10
| -
| -
| -
| -
| 50
|
Problem
| 100
| 17
| 17
| 6
| 10
| 10
| -
| 160
|
Change
| 150
| 35
| 35
| 10
| 10
| 10
| -
| 160
|
Project
| 50
| 15
| 15
| 10
| 15
| 5
| -
| 110
|
Release
| 100
| 17
| 17
| 6
| 10
| 10
| -
| 160
|
Solution
| 25
| 9
| 11
| 6
| 10
| -
| -
| 61
|
Asset
| 140
| 40
| 20
| 10
| 30
| 10
| -
| 100
|
CMDB
| 840
| 240
| 120
| 60
| 180
| 60
| -
| 1560
|
License
| 24
| 4
| 4
| -
| -
| -
| 4
| 36
|
Agreement
| 24
| 4
| 4
| -
| -
| -
| 4
| 36
|
Purchase
| 100
| 17
| 17
| 6
| 10
| 10
| 4
| 164
|
Contract
| 100
| 17
| 17
| 6
| 10
| 10
| -
| 160
|
Custom Modules
| 840
| 240
| 120
| 60
| 180
| 60
| -
| 1560
|
*(Single-line, Multi-line, Pick List, Multi-Select, Radio Button, Checkbox, Email, Phone, and Web URL)
#You can add up to 250 additional fields for the Requests module, including all field types.
For Free Users
Modules
| String*
| Long (Numeric, Auto-Number)
| Date/Time
| Boolean (Decision Box)
| Double (Decimal, Percent, Currency)
| Lookup Field
| Cost
| Total
|
Requests
| 50
| 50
| 50
| 25
| 50
| 10
|
| 50
|
Solutions
| 25
| 9
| 11
| 6
| 10
|
|
| 50
|
Technician
| 30
| 10
| 10
|
|
|
|
| 50
|
User (Requester)
| 30
| 10
| 10
|
|
|
|
| 50
|
*Single-line, Multi-line, Pick List, Multi-Select, Radio Button, Checkbox, Email, Phone, and Web URL
Character/Numeral Limit
Additional Fields
Additional field values are size-restricted as explained below:
Field Type
| Character/Numeral Limit
|
Single-line
| 250
|
Multi-line
| 5000
|
Pick List, Multi-Select, Checkbox, Radio Button (options)
| 200
|
Numeric, Decimal
| 15
|
Date/Time
| Automated/Selected from the Calendar
|
Email
| 50
|
Phone
| 30
|
Web URL
| 250
|
System Fields
The following table explains the size restriction of specific system fields across modules.
Module
| Fields
| Character Limit
|
Requests, Problems, Changes, and Release
| Subject
| 250
|
Description
| Unlimited
|
Solutions
| Subject
| 5000
|
Contracts
| Subject
| 100
|
Description
| Unlimited
|
Admin > Requesters/Technicians
| Subject
| 150
|
Description
| 250
|
General Fields
| Status
| 100
|
Category
| 100
|
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