Count/Character Limit

Count/Character Limit

The following table provides the maximum number of additional fields that you can add under each module:
 
Modules
Additional Field Count
 
Total
String*
Long (Numeric, Auto-Number)
Date/Time
Boolean (Decision Box)
Double (Decimal, Percent, Currency)
Lookup Field
Cost
Request
250
75
75
25
50
10
-
250#
Requester
30
10
10
-
-
-
-
50
Technician
30
10
10
-
-
-
-
50
Problem
100
17
17
6
10
10
-
160
Change
150
35
35
10
10
10
-
160
Project
50
15
15
10
15
5
-
110
Release
100
17
17
6
10
10
-
160
Solution
25
9
11
6
10
-
-
61
Asset
140
40
20
10
30
10
-
100
CMDB
840
240
120
60
180
60
-
1560
License
24
4
4
-
-
-
4
36
Agreement
24
4
4
-
-
-
4
36
Purchase
100
17
17
6
10
10
4
164
Contract
100
17
17
6
10
10
-
160
Custom Modules
840
240
120
60
180
60
-
1560
*(Single-line, Multi-line, Pick List, Multi-Select, Radio Button, Checkbox, Email, Phone, and Web URL)  
#You can add up to 250 additional fields for the Requests module, including all field types.

For Free Users  

Modules
String*
Long (Numeric, Auto-Number)
Date/Time
Boolean (Decision Box)
Double (Decimal, Percent, Currency)
Lookup Field
Cost
Total
Requests
50
50
50
25
50
10
 
50
Solutions
25
9
11
6
10
 
 
50
Technician
30
10
10
 
 
 
 
50
User (Requester)
30
10
10
 
 
 
 
50
*Single-line, Multi-line, Pick List, Multi-Select, Radio Button, Checkbox, Email, Phone, and Web URL

Character/Numeral Limit   

Additional Fields  

Additional field values are size-restricted as explained below:
Field Type
Character/Numeral Limit
Single-line
250
Multi-line
5000
Pick List, Multi-Select, Checkbox, Radio Button (options)
200
Numeric, Decimal
15
Date/Time
Automated/Selected from the Calendar
Email
50
Phone
30
Web URL
250

System Fields   

The following table explains the size restriction of specific system fields across modules.
Module
Fields
Character Limit
Requests, Problems, Changes, and Release
Subject
250
Description
Unlimited
Solutions
Subject
5000
Contracts
 
Subject
100
Description
Unlimited
Admin > Requesters/Technicians
Subject
150
Description
250
General Fields
Status
100
Category
100