Data Encryption
ServiceDesk Plus Cloud MSP provides the means to protect sensitive and confidential user data via encryption. Encryption is the process of encoding information and making the information accessible only by authorized parties. The encryption process converts plain (or readable) text into cipher (or non-readable) text, which can only be read when decrypted by an authorized user.
The application uses an encryption type called Advanced Encryption Standard (AES), which uses keys to encrypt and decrypt the data.
Data can be encrypted automatically with AES in ServiceDesk Plus Cloud MSP by enabling encryption on an additional field. Encrypting the data does not come in the way of the effective and quick use of the application by authorized users. It simply prevents unauthorized parties—such as blocked users and potential hackers—from gaining access to sensitive or valuable data.
Role Required: SDAdmin
Setting up data encryption
Data encryption is a way to safeguard the information you store in your application. Data from only the additional fields can be encrypted. Say, for instance, you need to store confidential information like personal email address, backup phone number, etc, you can include those fields in the user layout as an additional field.
To encrypt additional fields:
- Go to Setup > Customization > Additional Fields > [Select module].
- Click New Field button and fill out the details.
- Select Encrypt this field checkbox
- Click Save.
All Modules support encryption.
Data encryption is done when an additional field is created.
The field types which support encryption are Single-line, Multi-line, Email, Phone, and Pick List. You can encrypt any number of these supported fields.
Handling Encrypted data
- Any data imported to encrypted fields will be encrypted by default and exported data are decrypted.
- Encrypted fields can be included in Web forms.
- Encrypted field can be displayed in Reports as a column, but cannot be used in Criteria.
- Encrypted fields can be used as inputs in custom functions.
Limitations
- Encrypted fields cannot be used in Advanced Filters.
- Encrypted fields cannot be found using Search by Criteria.
- Encrypted fields cannot be searched or sorted within modules.
Learn more on the data encryption process in ServiceDesk Plus Cloud MSP.
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