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Service
Add services provided or availed by the organization. You can categorize services having similar functionalities or purposes under the service type. After creating a service, you can associate vendors who provide or avail the service. Role Required: ...
Downtime Type
Downtime refers to a period of outage or unavailability of a system or service. Downtime types classify the probable downtimes specified in change requests, release requests, and CIs. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > ...
Request Type
Request types are used to classify requests typically based on the requester's need such as incident request, service request, or request for information. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > Request Type. Click New Request ...
Announcement type
Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. Categorize announcements under announcement type based on their purpose. Role Required: SDAdmin and ...
Service Category
Service Category is a list of IT Services and the Business Services provided to the end-users. Each service category has a group of service templates which are exposed to user and support groups who are approved to access them. You can add, edit, and ...