Request Type
Request types are used to classify requests typically based on the requester's need such as incident request, service request, or request for information.
Role Required: SDAdmin
- Go to Setup > Customization > Helpdesk > Request Type.
- Click New Request Type.
- Enter a name for the request type. This is a mandatory field.
- Describe the request type details and usage.
- Click Save.
To edit/delete request type, click 
beside a request type name.
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