Request Type

Request Type

Request types are used to classify requests typically based on the requester's need such as incident request, service request, or request for information.

Role Required: SDAdmin
  1. Go to Setup > Customization > Helpdesk > Request Type.
  2. Click New Request Type.
  3. Enter a name for the request type. This is a mandatory field.
  4. Describe the request type details and usage.
  5. Click Save.

To edit/delete request type, click beside a request type name.