Request Type

Request types are used to classify requests typically based on the requester's need such as incident request, service request, or request for information.

Role Required: SDAdmin

1. Go to Setup > Customization > Helpdesk > Request Type.
   
2. Click New Request Type.
   
3. Enter a name for the request type. This is a mandatory field.
   
4. Describe the request type details and usage.
   
5. Click Save.
   

To edit/delete request type, click beside a request type name.

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