Software Type

Software Type

Classify software based on functionalities and usage.

Role Required: AssetConfig

Default Software Types 

By default, ServiceDesk Plus Cloud MSP provides six software types.
  1. Excluded: Software that is omitted from use.  
  2. Freeware: Software that is provided without charge.
  3. Managed: All licensed software comes under this type.
  4. Prohibited: Software that is prevented from use.
  5. Shareware: Free software, may be distributed for evaluation with a fee requested for additional features or a manual etc.
  6. Un-Identified: Unknown software can be categorized in this type.
Info
You cannot edit or delete default software types. 

Create Software Types 

  1. Go to Setup > Customization > Asset Management > Software Type.
  2. Click New Software Type.
  3. Provide a name for the software type. This is a mandatory field.
  4. Describe the software type details and usage.
  5. Click Save.

Edit/Delete Software Type

On the list view, click or beside the software type to edit or delete it.

    • Related Articles

    • Software Category

      Group software under a specific category. By default, ServiceDesk Plus Cloud MSP provides nine software categories. Default categories cannot be edited or deleted. Role Required: AssetConfig Create Software Categories Go to Setup > Customization > ...

    • Software License Types

      Customize license types specific to software based on workstations and users. Role Required: AssetConfig A few of the default license types are as follows Client access license (CAL) Client access license maintains a relationship between server ...

    • Worklog Type

      Worklog type is used to classify the different modes of work input from technicians. Recording the worklog type will assist you in tracking a range of charges incurred by the technicians for their services. Role Required: SDAdmin Go to Setup > ...

    • Task Type

      Task types are used to categorize similar tasks based on the activity, time taken, related module, or more. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > Task Type. Click New Task Type. Enter a name for the task type. This is a ...

    • Service Type

      Categorize and track services offered or availed by the organization based on their functionalities and purposes. Role Required: SDAdmin Go to Setup > Customization > Asset Management > Service Type. Click Add Service Type. Provide a name and short ...