Related Articles
Service Type
Categorize and track services offered or availed by the organization based on their functionalities and purposes. Role Required: SDAdmin Go to Setup > Customization > Asset Management > Service Type. Click Add Service Type. Provide a name and short ...
Service Category
Service Category is a list of IT Services and the Business Services provided to the end-users. Each service category has a group of service templates which are exposed to user and support groups who are approved to access them. You can add, edit, and ...
Service Request Editor
The Editor feature allows a configured user to edit a service request before the request resumes its workflow. Configuring the Editor Role Required: SDAdmin; Technicians with access to templates Go to Setup > Templates and Forms > Service Category. ...
Service Level Agreements
A service level agreement (SLA) is an official commitment between a service provider and the customer. In ServiceDesk Plus, you can set up SLAs exclusively for incident/service requests. You can also configure escalation rules to notify technicians ...
Service Request Workflow Editor
The Workflow Editor enables you to build a directional pathway for the service request to follow through its life cycle. The workflow editor is provided with an expandable, scrollable canvas for creating workflow diagrams and a collapsible stencil ...