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Service Packs
Service Packs ServiceDesk Plus MSP Cloud helps monitor various service packs like hotfixes, security updates, installers, etc. by scanning workstations. To view the service pack, Go to Assets > Software > Service Packs. Choose the required customer ...
Service Type
Categorize and track services offered or availed by the organization based on their functionalities and purposes. Role Required: SDAdmin Go to Setup > Customization > Asset Management > Service Type. Click Add Service Type. Provide a name and short ...
Enterprise Service Management Overview
ESM (Enterprise Service Management) allows you to set up streamlined service management across your organization. Use Case: An organization can use ESM to manage multiple service desks in one application, add users to various service desks, and ...
Configure Custom Service URL
Access ServiceDesk Plus MSP Cloud via a URL unique to your organization. Use case: Display your organization name in place of the default URL by setting up your custom domain. Create a CNAME record in your domain control panel. Map the CNAME with ...
Service Request Editor
The Editor feature allows a configured user to edit a service request before the request resumes its workflow. Configuring the Editor Role Required: SDAdmin; Technicians with access to templates Go to Setup > Templates and Forms > Service Category. ...