Downtime Type

Downtime Type

Downtime refers to a period of outage or unavailability of a system or service. Downtime types classify the probable downtimes specified in change requests, release requests, and CIs.

Role Required: SDAdmin
  1. Go to Setup > Customization > Helpdesk > Downtime Type.
  2. Click New Downtime Type.
  3. Enter a name for the downtime type. This is a mandatory field.
  4. Describe the downtime type details and usage.
  5. Click Save. 

To edit/delete downtime type, click beside a downtime type name.

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