Announcement type

Announcement type

Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. Categorize announcements under announcement type based on their purpose.

Role Required: SDAdmin and AnnouncementConfig role

Add Announcement Types  

  1. Go to Setup > Customization > Announcement.
  2. A list of default announcement types, along with their description, is displayed.
  3. Click New Announcement Type.
  4. Provide a name and description for the announcement type.
  5. Click Save.

 

Edit/Delete Announcement Types  

Click beside the announcement type and select the required option.

    • Related Articles

    • Announcements

      Create New Announcement Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. In ServiceDesk Plus MSP Cloud, you can use announcements to publish information company-wide, ...

    • Make Announcements from Requests

      ServiceDesk Plus MSP Cloud allows you to create announcements from requests. These announcements alert users about frequently occurring incidents and provide solutions by sharing the description and resolution of requests. You can share announcements ...

    • Worklog Type

      Worklog type is used to classify the different modes of work input from technicians. Recording the worklog type will assist you in tracking a range of charges incurred by the technicians for their services. Role Required: SDAdmin Go to Setup > ...

    • Task Type

      Task types are used to categorize similar tasks based on the activity, time taken, related module, or more. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > Task Type. Click New Task Type. Enter a name for the task type. This is a ...

    • Downtime Type

      Downtime refers to a period of outage or unavailability of a system or service. Downtime types classify the probable downtimes specified in change requests, release requests, and CIs. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > ...