Announcement type

Announcements alert users about help desk related information such as service updates, server issues, license renewal, or UI launch. Categorize announcements under announcement type based on their purpose.

Role Required: SDAdmin and AnnouncementConfig role

Add Announcement Types  

1. Go to Setup > Customization > Announcement.
   
2. A list of default announcement types, along with their description, is displayed.
   
3. Click New Announcement Type.
   
4. Provide a name and description for the announcement type.
   
5. Click Save.
   

 

Edit/Delete Announcement Types  

Click beside the announcement type and select the required option.

• Related Articles

• Worklog Type

  Worklog type is used to classify the different modes of work input from technicians. Recording the worklog type will assist you in tracking a range of charges incurred by the technicians for their services. Role Required: SDAdmin Go to Setup > ...

• Task Type

  Task types are used to categorize similar tasks based on the activity, time taken, related module, or more. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > Task Type. Click New Task Type. Enter a name for the task type. This is a ...

• Service Type

  Categorize and track services offered or availed by the organization based on their functionalities and purposes. Role Required: SDAdmin Go to Setup > Customization > Asset Management > Service Type. Click Add Service Type. Provide a name and short ...

• Downtime Type

  Downtime refers to a period of outage or unavailability of a system or service. Downtime types classify the probable downtimes specified in change requests, release requests, and CIs. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > ...

• Request Type

  Request types are used to classify requests typically based on the requester's need such as incident request, service request, or request for information. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > Request Type. Click New Request ...