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Review
In this stage, the Release Review team thoroughly assesses the processes involved in each release stage, including the process efficiency, cost and time effectiveness, impact, intended and incidental outcomes, and more. The Review Board determines ...
Closure Rules Use Cases
Closure Rules Pointers Closure rules automate the collection of vital details and execute relevant actions before a record can be closed in the service desk. Closure rules are not customer-specific. Supported Modules: Requests, Problems, Changes, ...
Triggers Use Cases
Triggers Pointers Triggers can be configured for All Customers or a specific customer. Once configured, the Customer cannot be changed. Triggers are module-specific and not site-specific. However, you can configure for specific sites of customers ...
Workflows Use Cases
Workflows Pointers Workflows can be configured for All Customers as well as for a specific customer, but not site-specific. This setting is module-specific. Separate workflows for incident requests and service requests can be configured. If an asset ...
Forward Requests
Technicians can forward requests from the request details page. The request will be forwarded as an email to the recipients and logged in the Conversations tab. In the request details page, click and select Forward. Fill out the email form as ...