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Review
In this stage, the Release Review team thoroughly assesses the processes involved in each release stage, including the process efficiency, cost and time effectiveness, impact, intended and incidental outcomes, and more. The Review Board determines ...
Forward Requests
Technicians can forward requests from the request details page. The request will be forwarded as an email to the recipients and logged in the Conversations tab. In the request details page, click and select Forward. Fill out the email form as ...
Close Changes
Role Required: SDAdmin, SDChangeManager, Users with Approve permission to the current stage and the Close stage. You can close changes from the list/template view or the change details page. To close changes in bulk, select the preferred changes from ...
Status
Status indicates the level of completion of a request or problem. While creating a status, you can choose to stop the request timer for the status that is being created. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > Status. Click ...
Project Status
Project statuses indicate the progress of any projects and milestones you create in ServiceDesk Plus Cloud MSP. Role Required: SDAdmin Go to Setup > Customization > Project Management > Status. Click New Project Status. Provide a name for the project ...