Stage-Status

Stage-Status

Each stage of the change is assigned specific statuses throughout the change management process to indicate the progress of the change request.

You can create and manage statuses for the change under Setup > Customization > Change Management > Stage and Status.
 
You can edit the status of a change stage in the right pane on the change details page.

 

 

The default statuses of the change stages are shown in the following table:
 
Submission:
Status
Remarks
Roles to be notified
Accepted
Change is accepted.
Change Manager, Change Requester
Rejected
Change is rejected.
Change Manager, Change Requester
Requested
A new change is requested.
Change Manager
Requested for Information
Change is re-sent to the requester for more information.
Change Requester
Submitted for Authorization
Change is submitted for authorization.
Line Manager
 
Planning:
Status
Remarks
Roles to be notified
Approved
Change is approved.
Change Owner
Planning In Progress
Change planning is in progress.
Change Owner
Rejected
Change is rejected
Change Owner
Requested for Information
Change is sent to the submission stage for more information.
Change Manager, Change Requester
Submitted for Review
Change is submitted for review.
Change Approver, Change Manager
 
CAB Evaluation:
Status
Remarks
Roles to be notified
Approval Pending
CAB approval is pending for the change.
CAB (Change Advisory Board), Change Approver, Change Manager, Change Owner
Approved
Change is approved by the CAB.
CAB (Change Advisory Board), Change Approver, Change Manager, Change Owner
Rejected
Change is rejected by the CAB.
CAB (Change Advisory Board), Change Approver, Change Manager, Change Owner
 
Implementation:
Status
Remarks
Roles to be notified
Back Out
Back out plan is initiated.
Change Owner, Implementer
Completed
Implementation is completed.
Change Approver, Change Manager
In Progress
Implementation is in progress.
Change Approver, Implementer
On Hold
Implementation is on hold.
Change Approver, Change Manager, Change Owner, Implementer
Requested For Information
Change is sent to the CAB Evaluation stage for more information.
Change Approver, Change Manager, Change Owner
 
UAT:
Status
Remarks
Roles to be notified
Accepted
Stakeholders and clients approve of the service.
Change Manager, Change Owner
In Progress
UAT is under way.
UAT Owner
On Hold
UAT is paused due to internal or external constraints.
UAT Owner, Change Manager
Pending for Acceptance
UAT plan is pending for acceptance.
UAT Owner, Change Manager, Change Approver
Rejected
Stakeholders and clients reject the service.
Change Manager, Change Owner
 
Release:
Status
Remarks
Roles to be notified
Cancelled
Release cancelled.
Change Manager
Change Owner
Completed
Service deployed.
Change Manager
Change Owner
Failed
Service deployment failed.
Change Manager
Change Owner
In Progress
Service deployment is under way.
Change Manager
Change Owner
 
Review:
Status
Remarks
Roles to be notified
In Progress
Change review is in progress.
Reviewer
Failed
Change is rejected.
Change Approver, Change Manager, Change Owner, Implementer
Completed
Change review is completed.
Change Approver, Change Manager, Change Owner, Implementer
 
Close:
Status
Remarks
Roles to be notified
In Progress
Change completion is in progress.
Change Approver, Change Manager
Cancelled
Change is cancelled.
Change Approver, Change Manager, Change Owner, Change Requester, Implementer
Completed
Change is completed successfully.
Change Approver, Change Manager, Change Owner, Change Requester, Implementer

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