Stage-Status
Each stage of the change is assigned specific statuses throughout the change management process to indicate the progress of the change request.
You can create and manage statuses for the change under Setup > Customization > Change Management > Stage and Status.
You can edit the status of a change stage in the right pane on the change details page.
The default statuses of the change stages are shown in the following table:
Submission:
Status | Remarks | Roles to be notified |
Accepted | Change is accepted. | Change Manager, Change Requester |
Rejected | Change is rejected. | Change Manager, Change Requester |
Requested | A new change is requested. | Change Manager |
Requested for Information | Change is re-sent to the requester for more information. | Change Requester |
Submitted for Authorization | Change is submitted for authorization. | Line Manager |
Planning:
Status | Remarks | Roles to be notified |
Approved | Change is approved. | Change Owner |
Planning In Progress | Change planning is in progress. | Change Owner |
Rejected | Change is rejected | Change Owner |
Requested for Information | Change is sent to the submission stage for more information. | Change Manager, Change Requester |
Submitted for Review | Change is submitted for review. | Change Approver, Change Manager |
CAB Evaluation:
Status | Remarks | Roles to be notified |
Approval Pending | CAB approval is pending for the change. | CAB (Change Advisory Board), Change Approver, Change Manager, Change Owner |
Approved | Change is approved by the CAB. | CAB (Change Advisory Board), Change Approver, Change Manager, Change Owner |
Rejected | Change is rejected by the CAB. | CAB (Change Advisory Board), Change Approver, Change Manager, Change Owner |
Implementation:
Status | Remarks | Roles to be notified |
Back Out | Back out plan is initiated. | Change Owner, Implementer |
Completed | Implementation is completed. | Change Approver, Change Manager |
In Progress | Implementation is in progress. | Change Approver, Implementer |
On Hold | Implementation is on hold. | Change Approver, Change Manager, Change Owner, Implementer |
Requested For Information | Change is sent to the CAB Evaluation stage for more information. | Change Approver, Change Manager, Change Owner |
UAT:
Status | Remarks | Roles to be notified |
Accepted | Stakeholders and clients approve of the service. | Change Manager, Change Owner |
In Progress | UAT is under way. | UAT Owner |
On Hold | UAT is paused due to internal or external constraints. | UAT Owner, Change Manager |
Pending for Acceptance | UAT plan is pending for acceptance. | UAT Owner, Change Manager, Change Approver |
Rejected | Stakeholders and clients reject the service. | Change Manager, Change Owner |
Release:
Status | Remarks | Roles to be notified |
Cancelled | Release cancelled. | Change Manager Change Owner |
Completed | Service deployed. | Change Manager Change Owner |
Failed | Service deployment failed. | Change Manager Change Owner |
In Progress | Service deployment is under way. | Change Manager Change Owner |
Review:
Status | Remarks | Roles to be notified |
In Progress | Change review is in progress. | Reviewer |
Failed | Change is rejected. | Change Approver, Change Manager, Change Owner, Implementer |
Completed | Change review is completed. | Change Approver, Change Manager, Change Owner, Implementer |
Close:
Status | Remarks | Roles to be notified |
In Progress | Change completion is in progress. | Change Approver, Change Manager |
Cancelled | Change is cancelled. | Change Approver, Change Manager, Change Owner, Change Requester, Implementer |
Completed | Change is completed successfully. | Change Approver, Change Manager, Change Owner, Change Requester, Implementer |