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Downtime Type
Downtime refers to a period of outage or unavailability of a system or service. Downtime types classify the probable downtimes specified in change requests, release requests, and CIs. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > ...
Change Role
Change roles define access permissions for users in the Change module. ServiceDesk Plus Cloud MSP contains default change roles that are built into the application. You can also create custom change roles. Role Required: SDAdmin Default Change Roles ...
Change FAQs
1. When I submit a change request approval, and then manually edit the status of the change to "Approved" the change still appears on my "unapproved changes" widget on the home page. Am I missing something here? Changes that are approved in the CAB ...
Change Views
Change List View The change list view is a tabular view that displays change requests under various columns. By default, change requests are displayed in the list view. Use the customer filter on the application header to filter the changes based on ...
Change Templates
Change templates automatically populate the required data for frequently recurring changes and ensure that all information necessary for the change manager to deploy the change is fully captured when the change request is submitted. Role Required: ...