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Change Views
Change List View The change list view is a tabular view that displays change requests under various columns. By default, change requests are displayed in the list view. Use the customer filter on the application header to filter the changes based on ...
Configuring a Change Request
Role Required: SDAdmin, SDChangeManager, Technician with Add permission to Changes, Requester with Create Changes permissions Go to Changes and select the customer from the filter in the header. Click New Change. Field Explanation Select Template The ...
Downtime Type
Downtime refers to a period of outage or unavailability of a system or service. Downtime types classify the probable downtimes specified in change requests, release requests, and CIs. Role Required: SDAdmin Go to Setup > Customization > Helpdesk > ...
Change Templates
Change templates automatically populate the required data for frequently recurring changes and ensure that all information necessary for the change manager to deploy the change is fully captured when the change request is submitted. Role Required: ...
View Change Details
To view the details of a change, go to Changes and click any change to open the details page. The left pane of the change details page lists the various change stages with the current stage highlighted in dark orange (#ff8700). As the change moves ...