General Settings
Approval Settings
Approval settings allow you to define approval configurations for requests, changes, and releases and automate the approval process. Role Required: SDAdmin Configure Approval Settings Go to Setup > General Settings > Approval Settings. Use the module ...
Cloud Attachment Restriction
Restrict file uploads to the application from specific cloud services. Role Required: SDAdmin For file upload restriction, go to Setup > General Settings > Cloud Attachments. Uncheck the cloud services that are not allowed to upload files onto the ...
Customize Application Theme
Customize the application theme and font to change the look and feel of the application. Role Required: SDAdmin For theme and font customization, go to Setup > General Settings > Theme Settings. Under this tab, you can also enable your users to ...
Configure Requester Portal
Customize the user interface and functionality of the self-service portal. Users can access the requester portal to log their issues, request services, and view solutions to issues. They can also monitor their requests, approvals assigned to them, ...
Advanced Portal Settings
Design your technician portal and streamline a host of service desk activities. In Advanced Portal Settings, you can enable technicians to create and track requests easily, automate processes in incident management, configure request approval, work ...