Deluge Scripting in ServiceDesk Plus MSP Cloud
Life Cycle
Life Cycles in ServiceDesk Plus MSP Cloud allow admins to formulate a resolution process with built-in guidance for the help desk technician. A life cycle ensures efficient process adherence; you can establish a directional flow, minimize the scope ...
Timers
Timers allow you to plan automated actions within a specific time frame and execute time-delayed actions. You can execute timers for requests, problems, changes, and releases. Timers consist of two main parts: Conditions and Actions. You can use ...
Workflows
Workflows help you define a directional pathway to process the requests through its life cycle. You can execute workflows for requests, problems, changes, and releases, and assets. Workflows consist of two main parts: Conditions and Actions. You can ...
Custom Menu
Custom functions can be executed using Custom Menu to perform a variety of user-defined actions within ServiceDesk Plus MSP Cloud and external applications. You can configure custom functions for custom menu actions in requests, problems, changes, ...
Scheduled Functions
Automate the execution of custom functions at regular intervals of time using schedules. For example, you can configure a schedule to escalate requests that have remained unapproved for a definite time to the stakeholders. You can also regularly sync ...
Callback Functions
Callback functions allow you to manipulate data within ServiceDesk Plus MSP Cloud whenever an event occurs in an external application. For example, you can write a callback function to notify and update the necessary information in ServiceDesk Plus ...
Triggers
Trigger specify conditions under which predefined actions must be performed on incoming requests. These are useful for calling actions after the requests are created, especially for performing actions in other modules or in third-party applications. ...
Business Rules
Business rules automate various tasks, such as delivering incident and service requests to technician support groups; assigning a technician, status, or priority to a request; or even sending email notifications. Business rules are site-based, run on ...
Overview
Using Deluge scripting, you can build custom functions that allow you to manipulate data within ServiceDesk Plus MSP Cloud and other external applications. Custom functions help simplify complex, multi-step actions through program scripts that you ...
Popular Articles
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
API Documentation
API Documentation The ServiceDesk Plus MSP Cloud API allows you to perform all the operations that you do with our web client. ServiceDesk Plus MSP Cloud API is built using REST principles which ensures predictable URLs that make writing applications ...
Customers - Overview
The Customers module lets you manage clients of the managed service provider (MSP). The MSP can maintain detailed records of all customers and their information, including associated solutions, advisory details, announcements, and more in the ...
Onboard Customers
You can add customers individually or import multiple customers at once in ServiceDesk Plus MSP Cloud. Role Required: SDAdmin The MSP may be handling IT services for numerous clients. Adding these clients to the application as customers helps in ...
View Customer Details
To view the customer's details, Go to the Customers module. In the customer list view, click the name of a customer to open the details page. The following tabs are available on the customer details page: Details: Provides comprehensive details on ...