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Service Category
Service Category is a list of IT Services and the Business Services provided to the end-users. Each service category has a group of service templates which are exposed to user and support groups who are approved to access them. You can add, edit, and ...
Category
ServiceDesk Plus Cloud MSP offers a three-level classification for requests. The classification aids in decision-making and automation. The three levels of classification are: category, subcategory, and item. Category is the topmost level in ...
Software Type
Classify software based on functionalities and usage. Role Required: AssetConfig Default Software Types By default, ServiceDesk Plus Cloud MSP provides six software types. Excluded: Software that is omitted from use. Freeware: Software that is ...
Software License Types
Customize license types specific to software based on workstations and users. Role Required: AssetConfig A few of the default license types are as follows Client access license (CAL) Client access license maintains a relationship between server ...
Roles
Roles define permissions that requesters and technicians require to access ServiceDesk Plus MSP Cloud and the modules within the application. Role Required: SDAdmin Technician Roles ServiceDesk Plus MSP Cloud comes with predefined roles that can be ...