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Pick Up Requests
Technicians have the option to pick up unassigned requests that they want to resolve. To pick up a request, Go to Requests and choose the respective customer from the drop-down in the header. Select the request(s) you would like to pick up by using ...
Close Changes
Role Required: SDAdmin, SDChangeManager, Users with Approve permission to the current stage and the Close stage. You can close changes from the list/template view or the change details page. To close changes in bulk, select the preferred changes from ...
Copy Changes
Copy changes to reduce the need to create templates. You can create a new change request by making the necessary modifications to the copied change. Role Required: SDAdmin, SDChangeManager, Users with Add permission to Changes To copy a change, Go to ...
Edit/Delete/Restore Changes
Edit Change Details Role Required: SDAdmin, SDChangeManager, Users with Edit permission to the Submission stage of the change You can edit change details from the list/template view or the change details page. In the list/template view, click the ...
Introduction to Changes
ServiceDesk Plus MSP Cloud allows you to handle changes in goals, processes, or implemented technologies within an organization. With ServiceDesk Plus MSP Cloud, you can use standardized methods and procedures to minimize the impact of change-related ...