Close Changes

Role Required: SDAdmin, SDChangeManager, Users with Approve permission to the current stage and the Close stage.

 

You can close changes from the list/template view or the change details page.

1. To close changes in bulk, select the preferred changes from the list/template view, and click Close.
   

1. To close an individual change, click Close on the change details page.
   

 If status comment and closure rules are mandated for some of the changes, these values must be provided during the bulk closure of changes. 

To view closed changes,

1. Select the Closed Changes custom view from the drop-down in the list/template view.
   
2. To view the closed changes assigned to you, select My Closed Changes from the custom view filter.
   

To reopen changes,

1. Click Edit on the change details page.
   
2. Change the Stage field from Close to Submission and the Status field from Completed to Requested.
   
3. Save the changes made.

• Related Articles

• Link Changes

  Linking Changes Link closely related change requests and create a parent-child relationship between them. You can associate multiple child changes with a single parent change. Benefits of Linking Changes By linking related change requests, ...

• Pick Up Changes

  Role Required: SDAdmin, SDChangeManager, Technicians with Edit permission to the respective change stage Technicians associated to the respective customers can pick up unassigned changes from the list/template view. This reduces the waiting time to ...

• Introduction to Changes

  ServiceDesk Plus MSP Cloud allows you to handle changes in goals, processes, or implemented technologies within an organization. With ServiceDesk Plus MSP Cloud, you can use standardized methods and procedures to minimize the impact of change-related ...

• Close

  In the final stage, the change request is closed after assigning it an appropriate closure code which indicates whether the change was approved, rejected, or closed halfway. Learn more about closure code. The following tabs are displayed: Details: ...

• Close Requests

  Requesters and technicians can close requests that have been addressed and resolved. Role Required: Technicians with Close Request permission; Requesters Closing a Request as a Requester A requester can close a resolved request by opening it and ...