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Introduction to Changes
ServiceDesk Plus MSP Cloud allows you to handle changes in goals, processes, or implemented technologies within an organization. With ServiceDesk Plus MSP Cloud, you can use standardized methods and procedures to minimize the impact of change-related ...
Close
In the final stage, the change request is closed after assigning it an appropriate closure code which indicates whether the change was approved, rejected, or closed halfway. Learn more about closure code. The following tabs are displayed: Details: ...
Close Requests
Requesters and technicians can close requests that have been addressed and resolved. Role Required: Technicians with Close Request permission; Requesters Closing a Request as a Requester A requester can close a resolved request by opening it and ...
Copy Changes
Copy changes to reduce the need to create templates. You can create a new change request by making the necessary modifications to the copied change. Role Required: SDAdmin, SDChangeManager, Users with Add permission to Changes To copy a change, Go to ...
Edit/Delete/Restore Changes
Edit Change Details Role Required: SDAdmin, SDChangeManager, Users with Edit permission to the Submission stage of the change You can edit change details from the list/template view or the change details page. In the list/template view, click the ...