Introduction to ServiceDesk Plus MSP Cloud

Welcome to the Knowledge Base for ServiceDesk Plus MSP Cloud.

ServiceDesk Plus MSP Cloud is a comprehensive, web-based help desk management suite built specifically for managed service providers (MSPs). It combines various ITSM processes such as request, asset, change, problem, project, purchase, and contract management into one unified system, allowing MSPs to deliver services and support to multiple clients efficiently.

Using ServiceDesk Plus MSP Cloud, you can implement the following:  

1. Incident Management
   
2. Service Management
   
3. Knowledge Management
   
4. Problem Management
   
5. Project Management
   
6. Change Management
   
7. Release Management
   
8. Purchase Management
   
9. Contract Management
   
10. Asset Management
    

 

Modules in ServiceDesk Plus MSP Cloud

ServiceDesk Plus MSP Cloud offers a variety of modules to manage different aspects of IT service. Users can easily switch between these modules using the Topbar or Sidebar within the application.

1. Requests
   
2. Problems
   
3. Changes
   
4. Projects
   
5. Customers
   
6. Reports
   
7. Releases
   
8. Solutions
   
9. Assets
   
10. CMDB (Configuration Management Database)
    
11. Purchases
    
12. Contracts
    
13. Maintenance 
    

 

Manage Services for Multiple Customers 

In ServiceDesk Plus MSP Cloud, you can manage multiple customers from a single platform. The Customer filter in the application header allows MSPs to switch between different client environments, ensuring that IT, HR, and facilities teams can manage services for various customers efficiently. 

When All Customers is selected in the customer filter, you can view the module data for all customers in a single window. When a customer is chosen in the filter, data and configurations displayed will be specific to that customer. 

 

Icons

Throughout this knowledge base, you'll encounter the following icons in a highlighted text box:

Provides additional details or clarifications about default settings and key features.

Provides best practices, scenarios, or tips on configuring a particular feature.

 

We hope this guide helps you make the most of ServiceDesk Plus MSP Cloud.

• Related Articles

• Introduction to Changes

  ServiceDesk Plus MSP Cloud allows you to handle changes in goals, processes, or implemented technologies within an organization. With ServiceDesk Plus MSP Cloud, you can use standardized methods and procedures to minimize the impact of change-related ...

• Introduction to Requests

  A request is any incident reported by the user or a service requested to the managed service provider (MSP). A request is typically submitted through an email, a web form in the Requester Portal, or logged by the customer support team on behalf of ...

• Cloud Attachment Restriction

  Restrict file uploads to the application from specific cloud services. Role Required: SDAdmin For file upload restriction, go to Setup > General Settings > Cloud Attachments. Uncheck the cloud services that are not allowed to upload files onto the ...

• Introduction

  Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...

• Edition and Licensing

  ServiceDesk Plus MSP Cloud is available in three editions: Standard, Professional, and Enterprise. For more information on the editions, licensing, and pricing visit this link.