Introduction to ServiceDesk Plus MSP Cloud

Welcome to the Knowledge Base for ServiceDesk Plus MSP Cloud.

ServiceDesk Plus MSP Cloud is a comprehensive, web-based help desk management suite built specifically for managed service providers (MSPs). It combines various ITSM processes such as request, asset, change, problem, project, purchase, and contract management into one unified system, allowing MSPs to deliver services and support to multiple clients efficiently.

Using ServiceDesk Plus MSP Cloud, you can implement the following:  

1. Incident Management
   
2. Service Management
   
3. Knowledge Management
   
4. Problem Management
   
5. Project Management
   
6. Change Management
   
7. Release Management
   
8. Purchase Management
   
9. Contract Management
   
10. Asset Management
    

 

Modules in ServiceDesk Plus MSP Cloud

ServiceDesk Plus MSP Cloud offers a variety of modules to manage different aspects of IT service. Users can easily switch between these modules using the Topbar or Sidebar within the application.

1. Requests
   
2. Problems
   
3. Changes
   
4. Projects
   
5. Customers
   
6. Reports
   
7. Releases
   
8. Solutions
   
9. Assets
   
10. CMDB (Configuration Management Database)
    
11. Purchases
    
12. Contracts
    
13. Maintenance 
    

 

Manage Services for Multiple Customers 

In ServiceDesk Plus MSP Cloud, you can manage multiple customers from a single platform. The Customer filter in the application header allows MSPs to switch between different client environments, ensuring that IT, HR, and facilities teams can manage services for various customers efficiently. 

When All Customers is selected in the customer filter, you can view the module data for all customers in a single window. When a customer is chosen in the filter, data and configurations displayed will be specific to that customer. 

 

Icons

Throughout this knowledge base, you'll encounter the following icons in a highlighted text box:

Provides additional details or clarifications about default settings and key features.

Provides best practices, scenarios, or tips on configuring a particular feature.

 

We hope this guide helps you make the most of ServiceDesk Plus MSP Cloud.

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