Introduction to ServiceDesk Plus MSP Cloud

Welcome to the Knowledge Base for ServiceDesk Plus MSP Cloud.

ServiceDesk Plus MSP Cloud is a comprehensive, web-based help desk management suite built specifically for managed service providers (MSPs). It combines various ITSM processes such as request, asset, change, problem, project, purchase, and contract management into one unified system, allowing MSPs to deliver services and support to multiple clients efficiently.

Using ServiceDesk Plus MSP Cloud, you can implement the following:

Incident Management
Service Management
Knowledge Management
Problem Management
Project Management
Change Management
Release Management
Purchase Management
Contract Management
Asset Management

Modules in ServiceDesk Plus MSP Cloud

ServiceDesk Plus MSP Cloud offers a variety of modules to manage different aspects of IT service. Users can easily switch between these modules using the Topbar or Sidebar within the application.

Requests
Problems
Changes
Projects
Customers
Reports
Releases
Solutions
Assets
CMDB (Configuration Management Database)
Purchases
Contracts
Maintenance

Manage Services for Multiple Customers

In ServiceDesk Plus MSP Cloud, you can manage multiple customers from a single platform. The Customer filter in the application header allows MSPs to switch between different client environments, ensuring that IT, HR, and facilities teams can manage services for various customers efficiently.

When All Customers is selected in the customer filter, you can view the module data for all customers in a single window. When a customer is chosen in the filter, data and configurations displayed will be specific to that customer.

Icons

Throughout this knowledge base, you'll encounter the following icons in a highlighted text box:

Info Provides additional details or clarifications about default settings and key features.

Provides best practices, scenarios, or tips on configuring a particular feature.

We hope this guide helps you make the most of ServiceDesk Plus MSP Cloud.