ServiceDesk Plus MSP Cloud supports formulating, controlling, and managing legally-binding contracts with external parties. Contract management can be used in conjunction with service management and asset management. You can create contracts for your assets, software, or standalone contracts.
Essential Details Required in a Contract
- Cost Information - Specifies the cost associated with the contract.
- Support Details - Includes resources involved, supplies offered, overall support provided, and other support information.
- Support Details - Reflects the key metrics in the agreement.
- Associated Assets and Software - Includes assets and software covered under the contract.
Default Contract Types in ServiceDesk Plus MSP Cloud:
Lease: Track details associated with any leasing equipment.
Maintenance: Track and avail maintenance related features of a product offered by the manufacturer/vendor.
Support: An agreement made by the vendor or manufacturer to provide technical support for a product or service. In some cases, support contracts also include maintenance and repair.
Warranty: Protective agreement against any defects in a product within a defined period. Warranty contract supports repair, replacement, performance optimization, and more for a product at an agreed price and within the agreed period.
Related Articles
Introduction to Asset Audit
Introduction to Asset Audit Asset audit is the process of verifying the existence, location, and condition of an organization's assets. It is a crucial aspect of asset management that helps ensure accurate and up-to-date asset records. With ...
Introduction
Solutions are a centralized repository to store and share articles with your users. Technicians and end-users can utilize solution articles to resolve repeated incidents. Solutions can be categorized across topics and contain a built-in approval ...
Introduction to Releases
A release can be defined as the process of delivering a set of authorized changes in a controlled environment. Release management is a systematic approach to plan, build, test, and deploy releases to the production environment. You can manage ...
Introduction to Purchases
The Purchases module streamlines the procurement of required assets, components, software, service, etc. It is closely linked with inventory management. In ServiceDesk Plus MSP Cloud, you can set up vendor information, the products provided by ...
Introduction to Assets
An asset is any resource or item that is purchased and used by an organization to deliver IT services. ServiceDesk Plus MSP Cloud provides an organized approach to add, track, maintain, and manage ownership of all your customers' assets throughout ...